The Checklist Manifesto

Written by Atul Gawande, this book outlines the power that a lowly checklist brings to “get things right”.  The book is certainly an interesting read, but it goes beyond that;  if you study how people work, or are tasked to try to improve the effectiveness of workers, then reading this book is an imperative. Continue reading

For Each Blog: A Glossary

When I use a word it means just what I choose it to mean — neither more nor less.   – Humpty Dumpty in Lewis Carroll’s Through the Looking Glass

When we set out to write Mastering the Unpredictable, we faced a challenge familiar to all groups of people with strong opinions.  We had very very specific points to make, but often said the same thing different ways, Continue reading