When Thinking Matters in the Workplace

In the 4 and 1/2 years since “Mastering the Unpredictable” introduced the idea of Adaptive Case Management to the world, a growing group of people have struggled to define what it really means to make use of this new emerging trend.  This new book “When Thinking Matters in the Workplace” takes it one step further — to outline what a manager needs to know, to lead a team of innovative knowledge workers, and how to put in place a system to best support them. Continue reading

Complex Behavior Emerges from Simple Rules

At TEDxZurich 2013 Nicolas Perony gave an excellent talk about complexity that has relevance in the collaboration technology field.  He has some excellent examples of how complex systems differ from complicated, machine oriented system, as well as the risks of thinking of complex systems as if they were machines. Continue reading

Emergence versus Entropy in Management

Julian Birkinshaw professor at the London Business School had an interesting article in Forbes a couple weeks ago titled “Managing Complexity: The Battle Between Emergence And Entropy” which comes close to, but falls just short of, making a good recommendation for dealing with complex organizations. Continue reading

15 Key Lessons for Managing Complexity

Managing Complexity was the topic for this year’s Global Peter Drucker Forum in Vienna a few weeks ago.  Complexity overwhelms the old style of command and control management, but the followers of Drucker offer better alternatives.  I wish could have attended, but I will have to be satisfied summarizing based on the writings of others. Continue reading