Category Archives: Knowledge Work

Complex Project Delay

I run large complex software projects.  A naive understanding of complex project management can be more dangerous than not knowing anything about it.  This is a recent experience.

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AdaptiveCM 2015 Workshop Summary

So much planning, so much anticipation, and now the 4th International Workshop on Adaptive Case Management and other non-workflow approaches to BPM is over after one marvelous day.  We had reserved some time at the end for a round table … Continue reading

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‘Fail fast, fail often’ is essential advice for innovators

Yes, it is a negative statement, but in uttering it, you desensitize the team to a harmful fear of failure. I am responding today to an article in The Globe and Mail titled “‘Fail fast, fail often’ may be the … Continue reading

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When Thinking Matters in the Workplace

In the 4 and 1/2 years since “Mastering the Unpredictable” introduced the idea of Adaptive Case Management to the world, a growing group of people have struggled to define what it really means to make use of this new emerging … Continue reading

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Drucker Forum 2014 Update

It is time again for the Global Peter Drucker Forum.  Here are some highlights of talks from John Hagel, Clayton Christensen, Gary Hamel and others.

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Overautomation – the Value of Returning to Manual Work

I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace.  I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not … Continue reading

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How Relevant is the ‘Boundary Worker’ Idea?

IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker.  Is this really something new, or just the natural progress of a all workers in today’s hyper connected world?

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