AdaptiveCM 2015 Workshop Summary

So much planning, so much anticipation, and now the 4th International Workshop on Adaptive Case Management and other non-workflow approaches to BPM is over after one marvelous day.  We had reserved some time at the end for a round table discussion, with some time in the morning to select topics.  The subject of ‘The Purpose and Value of Modeling for Knowledge Worker Support’ quickly emerged as the dominant concern, and ended up being the main discussion point.  Continue reading

When Thinking Matters in the Workplace

In the 4 and 1/2 years since “Mastering the Unpredictable” introduced the idea of Adaptive Case Management to the world, a growing group of people have struggled to define what it really means to make use of this new emerging trend.  This new book “When Thinking Matters in the Workplace” takes it one step further — to outline what a manager needs to know, to lead a team of innovative knowledge workers, and how to put in place a system to best support them. Continue reading

Overautomation – the Value of Returning to Manual Work

I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace.  I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not be automated, and it should be fairly easy to distinguish the two.  But is it?   Continue reading