Category Archives: Knowledge Work

Complex Project Delay

Posted on June 22, 2017 by

I run large complex software projects.  A naive understanding of complex project management can be more dangerous than not knowing anything about it.  This is a recent experience. Advertisements

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AdaptiveCM 2015 Workshop Summary

Posted on August 31, 2015 by

So much planning, so much anticipation, and now the 4th International Workshop on Adaptive Case Management and other non-workflow approaches to BPM is over after one marvelous day.  We had reserved some time at the end for a round table … Continue reading →

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‘Fail fast, fail often’ is essential advice for innovators

Posted on March 18, 2015 by

Yes, it is a negative statement, but in uttering it, you desensitize the team to a harmful fear of failure. I am responding today to an article in The Globe and Mail titled “‘Fail fast, fail often’ may be the … Continue reading →

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When Thinking Matters in the Workplace

Posted on December 16, 2014 by

In the 4 and 1/2 years since “Mastering the Unpredictable” introduced the idea of Adaptive Case Management to the world, a growing group of people have struggled to define what it really means to make use of this new emerging … Continue reading →

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Drucker Forum 2014 Update

Posted on December 5, 2014 by

It is time again for the Global Peter Drucker Forum.  Here are some highlights of talks from John Hagel, Clayton Christensen, Gary Hamel and others.

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Overautomation – the Value of Returning to Manual Work

Posted on April 9, 2014 by

I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace.  I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not … Continue reading →

Posted in Adaptive, Agile, Knowledge Work | Tagged , , | 3 Comments

How Relevant is the ‘Boundary Worker’ Idea?

Posted on March 4, 2014 by

IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker.  Is this really something new, or just the natural progress of a all workers in today’s hyper connected world?

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