While scanning discussions of Case Management, I am seeing two distinct approaches. Those familiar with this blog already know of Adaptive Case Management (ACM). However, there is a different approach which meets an entirely different need. I call that approach Production Case Management (PCM) and let me explain the difference. Continue reading
By now you have all heard, BPM is dead. It was loved to death, smothered by good intentions. All the vendors claimed to have BPM — and more! The analysts would point to anything vaguely about people doing work, and proclaim it is “just another BPM.” And yet BPM wore so many faces that it was impossible for anyone to clearly identify it. Continue reading
More products today claim to have Adaptive Case Management (ACM) capabilities. Do they have what it takes? Or are they simply just jumping on a bandwagon? It is a buyer-beware world. Apply the criteria presented in this post to a vendor’s product in order avoid dishonest representations. Continue reading
The organizing committee for the BPM 2012 conference has accepted a proposal for the First International Workshop on Adaptive Case Management (ACM2012). It will be a half or full day workshop (depending on the quantity of papers accepted) on Sept 3, 2012 in Tallinn, Estonia. Continue reading
While Case Management has been a hot topic in the past year, there are various modifiers put in front of it: Advanced, Dynamic, and Adaptive. In this post I attempt to explain why “Adaptive” is the right concept and why that is so important. Continue reading
Thinking Matters 