Slidecast on Antifragile Systems, Innovation, and Learning Organizations

Here is a slidecast version of the talk I gave at BPM Next in March.  In 14 minutes it explains the core ideas of antifragility and how learning organizations are antifragile.  Mixed in are some surprising details about adaptive systems.  This presentation will help explain why a traditional model-and-automate approach is the wrong thing for an innovative, learning organization. Continue reading

Is Micromanagement a necessary part of BPM?

This tidbit of advice (in a list among others) was sent around to managers at my company recently:

Stop micromanaging. Micromanagement is a sign of mistrust. You hired them for a reason. If you don’t trust they will get the job done then by all means, either find people who you think will, or leave them alone to do their jobs.

This is good advice for almost all teams, and certainly for knowledge workers.  But isn’t micromanagement exactly what BPM is all about?  Maybe, maybe not. Continue reading

Antifragile

At the BPMNext conference in March, I am signed up to give a talk titled “Antifragile Systems for Innovation and Learning Organizations.”  The term “antifragile” comes from Nassim Nicholas Taleb’s new book “Antifragile: Things That Gain From Disorder.”  In this post I review the main concepts of the book. Continue reading

ACM Awards 2013

We are launching the third annual Adaptive Case Management Global Excellence Awards for 2013.  If you have an example of technology to support unpredictable collaboration, it is time NOW to get an abstract filed. You then have 2 months to get the final write up completed.  Don’t delay. Continue reading

Achieving a Stateless Workplace

Richie Etwaru makes a post about Human as a Service about the idea that everything / anything can be made available as a cloud.  To do so, we need to think about organizations that are stateless as opposed to stateful.  There is a parallel between stateless and unpredictable, and how statelessness allows processes to emerge, instead of being defined in advance. Continue reading

Yes, it really is about the Knowledge Worker

My position paper for the Adaptive Case Management Workshop was to propose that “BPMN is incompatible with ACM.”  I got a lot of flack from the hard core BPM disciples   In spite of clearly stating that ACM is designed for knowledge workers to create their own process plans, many many still believe that there will be a process professional creating plans for others.  I sometimes feel as if I am having the following conversation: Continue reading

Enhancing the Productivity of an Evolving Workforce

Here is an article I wrote for Workforce Solutions Review, a well produced magazine from the International Association for Human Resource Information Management (IHRIM).  It seems that there is some interest in Adaptive Case Management from a HR perspective — and for good reasons.  When I get the details of the publication issue I will include that here.  Meanwhile, this post outlines a vision for ACM and Human Resources & Management. Continue reading

Critique of a Knowledge Worker Cockpit

Exactly one year ago, Fred Cummins published a blog post called “A Knowledge Worker Cockpit” which remains today one of the best descriptions of the kind of information system that an active knowledge worker needs to keep on top of unpredictable processes.  Over the year I have started a couple of time to critique the article, and finally here it is.  There is a lot to agree with, but a few things I would suggest differently. Continue reading

BPMN is Incompatible with ACM

What is the role of two-dimensional process graphing for knowledge workers in Adaptive Case Management (ACM)?  It is a given that an ACM system must support some form of process plan.  This post explores how a knowledge worker might specify a process plan, what are the requirements on that means of specifying, and what technical training requirements exist for the workers who specify the processes. Continue reading

ACM Workshop Program Finalized

The First International Workshop on ACM has move through the process of selecting the papers to be presented, and the 2012 program has been published.  We are happy to announce that there were enough high quality papers to make it a full-day workshop.  Below, I have duplicated the program, along with some comments about each of the paper topics. Continue reading