Production Case Management vs. Adaptive Case Management

While scanning discussions of Case Management, I am seeing two distinct approaches.  Those familiar with this blog already know of Adaptive Case Management (ACM).  However, there is a different approach which meets an entirely different need.  I call that approach Production Case Management (PCM) and let me explain the difference. Continue reading

Seven Categories to Replace BPM

By now you have all heard, BPM is dead.  It was loved to death, smothered by good intentions.  All the vendors claimed to have BPM — and more!  The analysts would point to anything vaguely about people doing work, and proclaim it is “just another BPM.”  And yet BPM wore so many faces that it was impossible for anyone to clearly identify it. Continue reading