A four part series (maybe more???) from from Malcolm Ross of Appian on how they support Case Management. Appian is a product I know well, and can recommend because it is based on my ideas of Collaborative Planning.
This post states that case management is data centric. Continue reading
Sandy Kemsley gave this presentation on BPM and Case Management hosted by Pega Systems.
Started by saying the Case Management is a hot topic. Lot of talk about structured proceses is for BPM, and unstructured for dynamic BPM or case management. But the truth is that many work situations need both. Continue reading
Social Media and Social Software are hot topics, and everyone seems to be pre-pending “social” to their favorite technology or methodology. So it is with Social BPM.
I must say, I was surprised and slightly disappointed when I learned what the major analysts really mean by Social BPM. Continue reading
I am just now getting around to a post by Alxander Samarin called “Let us architect the use of existing technologies instead of blaming them for bringing complexity/inflexibility/etc. in enterprises.” This post starts with a well-reasoned overview of the situation, which is accurate and understandable. I highly recommend this post. However, while I don’t want to, I must disagree his conclusion. Continue reading
Jim Sinur wrote a couple of interesting blog posts recently mentioning two distinct approached for supporting work processes:
There have been a been a couple posts recently, and I was too busy last week to respond, about the announcement by IBM for its new Advanced Case Management. Hmmm, sounds a bit like Adaptive Case Management. Is it the same thing? Continue reading
Too many good topics today, so many mention and discuss “adaptive”, but not enough time to write more than a few words on each: Continue reading
Just links today
All of these reflect strongly on the idea that “Adaptive Case Management” is a strong trend for the future. We are getting closer to the release of “Mastering the Unpredictable“, and new book on this subject.
Jacob Ukelson bring up some really interesting points in his new post on “Guidelines, Best Practices and Checklists – the Process Model for Unstructured Processes?“. He starts by referencing an old article in The New Yorker by Atul Gawande on some research he did on checklists, and is apparently in a new book “The checklist manifesto : how to get things right“.
Atul Gawande expounds the virtues of the lowly checklist Continue reading
Next Wednesday, March 3rd, we will be giving a webinar on Adaptive Case Management. I have mentioned this subject a couple of times in recent posts, as new technology area. Advancements have provided ways to support increasingly sophisticated types of work. Initially, very simple work tasks with productivity software, advancing to more sophisticated work processes with workflow and BPM, but never before has there been wide adoption of of technology to support Knowledge Work. Continue reading
Thinking Matters 