Automation leads to Forgetting

What is the limit of automation?  We often think that automation is limited by the technical ability to construct the automation.  It is not surprising that automation decreases the ability for those people to do the same job manually.   Is there then a point that we should avoid automation in order to retain viable knowledge workers? Continue reading

Enhancing the Productivity of an Evolving Workforce

Here is an article I wrote for Workforce Solutions Review, a well produced magazine from the International Association for Human Resource Information Management (IHRIM).  It seems that there is some interest in Adaptive Case Management from a HR perspective — and for good reasons.  When I get the details of the publication issue I will include that here.  Meanwhile, this post outlines a vision for ACM and Human Resources & Management. Continue reading