Podcast about Robust BPM

Peter Schoof interviewed me last week on the subject of robust BPM. (Thanks Peter!)  This had been the basis of a talk I gave in Montreal at  the Workshop on Methodologies for Robustness Injection into Business Processes.  It is a quick 15 minute summary:

Robust BPM: Keith Swenson Explains How to Build Processes That Last

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Process Focus vs. System Architecture

Too much of a focus on the on the business process can cause a business solution to be poorly designed and problematic.  This is a story from several customers who followed the BPM methodology too well, and were blindsided by some nightmarish systems issues.  Too much process can be a real problem. Continue reading