Tag Archives: process diagram

Final Keynote EDOC 2014: Barbara Weber

Posted on September 5, 2014 by

Barbara Weber is a professor at University of Innsbruck in Austria.  Next year she will be hosting the BPM 2015 conference at that location.  She gave a talk on how they are studying the difficulties of process modeling.   My notes … Continue reading →

Posted in BPM | Tagged , , , , , | 2 Comments

Throw Away the Process Map, use Status Feedback Instead

Posted on March 19, 2013 by

For knowledge workers, automating the business process so that the system can “tell them what to do” is the entirely wrong focus for IT system support.  The focus of the system should instead be on presenting to knowledge workers the … Continue reading →

Posted in Adaptive, Adaptive Case Management, Agile | Tagged , , , , , | 6 Comments

Flexible Process Plans at NFSA

Posted on October 15, 2012 by

One of the best examples of an ACM system, one that received a gold award in this year’s Excellence in ACM awards, was the system developed by Computas for the Norwegian Food Safety Authority.  The focus of this post is … Continue reading →

Posted in Adaptive, Adaptive Case Management | Tagged , , , , , | 2 Comments

BPMN is Incompatible with ACM

Posted on July 21, 2012 by

What is the role of two-dimensional process graphing for knowledge workers in Adaptive Case Management (ACM)?  It is a given that an ACM system must support some form of process plan.  This post explores how a knowledge worker might specify … Continue reading →

Posted in Adaptive, Adaptive Case Management | Tagged , , , , | 26 Comments

Thought Experiment on Snippets

Posted on June 30, 2011 by

Many conversations on Adaptive Case Management follow a similar pattern: start by agreeing that (1) a context to associate all the information for a case is good, (2) there is a need to represent goals, (3) a need to assign … Continue reading →

Posted in Adaptive Case Management | Tagged , , | 13 Comments

Structure is in the Eye of the Beholder

Posted on January 1, 2011 by

Michael Poulin made an excellent post called “Why business process is always structured?” which delves into the question of why people believe that work is predictable when often it is not.  He compares ACM and BPM and the illusion that makes them … Continue reading →

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , | 6 Comments

The Checklist Manifesto

Posted on December 5, 2010 by

Written by Atul Gawande, this book outlines the power that a lowly checklist brings to “get things right”.  The book is certainly an interesting read, but it goes beyond that;  if you study how people work, or are tasked to … Continue reading →

Posted in Adaptive, Adaptive Case Management, Collaborative Planning | Tagged , , | 8 Comments