Seven scientists are convicted in Italy for not predicting an earthquake well enough. Reporters sued for not predicting the weather incorrectly. A strange turn of events tied to a fundamental popular misunderstanding of complexity. Continue reading
One of the best examples of an ACM system, one that received a gold award in this year’s Excellence in ACM awards, was the system developed by Computas for the Norwegian Food Safety Authority. The focus of this post is on how they achieved true end-user agility in their process plans. Continue reading
A basic assumption so central to running an organization that we never question it. What if it is impossible to collect process knowledge? The thought follows from Steve Denning’s excellent article “Can Knowledge Be Collected? Lessons From The Health Sector” in Forbes this month. Continue reading
Many people have reminded me recently that Case Management is not new. So, why all the fuss now? If you hold these feelings, keep reading, because this post is dedicated to clarifying how case management and adaptive case management (ACM) are related, and hopefully dispelling some misunderstandings about the ACM movement. Continue reading
Peter Schoof ran a discussion today on whether BPMN is compatible with ACM or not; this was the subject of my talk at the ACM workshop. I responded by giving the justification for this position from my talk and the subsequent discussion. Continue reading
There was a lot of discussion of declarative models at the BPM2012 conference. It seems that people are seeing this as a way to handle processes which can not be predicted precisely in advance. It is worth exploring. Continue reading
While participating in discussions of case management, and while reviewing the submissions to the ACM Excellence Awards, I see two distinct approaches to case management — one approach called Adaptive Case Management (ACM), and a different approach which meets an entirely different need which we should call Production Case Management (PCM). This is an excerpt from the new book summarizing the winners of this year’s ACM Excellence Awards. This chapter explains the difference, and how these fit into a spectrum of process technologies.
Steve White gave a keynote speech at the BPM2012 conference this morning on the history and development of BPMN. He has been the driving force for BPMN from the beginning, chairing the development committee for many years, and he is still driving this forward today. He gave an excellent overview of the origins and development of the notations. My interest picked up when we started to talk about case management Continue reading
A most interesting talk at BPMN2012 today was about case management, presented by Volker Gruhn on “Managing & Tracing the Traversals of Process Clounds with Templates, Agendas and Artifacts” from a short paper he did with his collegues from Essen: Marian Benner, Matthias Book, Tobias Brückmann, Thomas Richter and Sema Seyhan. They confirm all the design principles of ACM. Continue reading
BPM Awards notice and few important links for the end of August. Continue reading
Thinking Matters 