I am planning to hold a “Mastering the Unpredictable” session on the morning of Friday, July 2 in Shin-Yokohama, Japan. This free event will consist of a presentation/overview on the subject of Adaptive Case Management followed by an open discussion on any BPM/Case Management topic. We are still working out details on the location — so check back here — but the date is fixed, so mark your calendars!
Just links today… Continue reading
Peter Schoof asked this question on his EBizQ forum this morning, and I thought I would copy my response here:
This question hinges on a clear understanding of traditional flow-chart oriented BPM for which there is some widespread confusion. Continue reading
A post on a Japanese site about ACM got me think again about what it means to handle unpredictable situations.
In Jazz and other genres of music, there is a tradition of improvisation. That means, there is a section of the piece, where a particular musician is expected to improvise a solo. Continue reading
A lot of talk about Social BPM recently but definitions vary widely. My post on “Who is Socializing in Social BPM?” shows that some see it as simply using social network features to accelerate traditional BPM (separation of thinkers and doers) while other (including myself) see the real benefit in how business is transformed by social software. Continue reading
A four part series (maybe more???) from from Malcolm Ross of Appian on how they support Case Management. Appian is a product I know well, and can recommend because it is based on my ideas of Collaborative Planning.
This post states that case management is data centric. Continue reading
Sandy Kemsley gave this presentation on BPM and Case Management hosted by Pega Systems.
Started by saying the Case Management is a hot topic. Lot of talk about structured proceses is for BPM, and unstructured for dynamic BPM or case management. But the truth is that many work situations need both. Continue reading
Social Media and Social Software are hot topics, and everyone seems to be pre-pending “social” to their favorite technology or methodology. So it is with Social BPM.
I must say, I was surprised and slightly disappointed when I learned what the major analysts really mean by Social BPM. Continue reading
Imagine the folks at United Airlines and Continental Airlines last week as they announced the largest airline merger in history. Ask yourself a some simple questions:
Thinking Matters 