This is a review of the new book by Francois Gossieaux and Ed Moran called The Hyper-Social Organization; Eclipse Your Competition By Leveraging Social Media. This is not a technology book, but rather a good explanation of how consumers are changing due to prevalence of social technology, and what companies should do in order to thrive. Continue reading
Anatoly Belychook asks the question: “is ACM a Paradigm or a Feature?” I could not resist responding because I like the post, and his logic is flawless, but it is based on false assumptions. I think there is a lesson here on why so many BPM experts feel the way he does. Continue reading
Keith Harrison-Broninski has a new post today called “Social BPM and the new IT stack” where he considers each of his 5 principles of Human Interaction Management,and how each relates to Social BPM, leading to the conclusion that: Continue reading
Michael Poulin made an excellent post called “Why business process is always structured?” which delves into the question of why people believe that work is predictable when often it is not. He compares ACM and BPM and the illusion that makes them appear the same. Continue reading
A very interesting post combines the idea of social CRM to communicate to customers, and Adaptive Case Management (ACM) for continual improvement within the enterprise, to for a compelling vision for the enterprise of the future. Continue reading
I run across all these great posts, and think about making pointers to them, but then time goes by…. Here are a collection of links from mid November till now: Continue reading
I was interviewed by Diana Davis who is the Editor at IQPC London for Six Sigma & Process Excellence IQ on the subject of “Technology for the Collaborative Enterprise.” Continue reading
Written by Atul Gawande, this book outlines the power that a lowly checklist brings to “get things right”. The book is certainly an interesting read, but it goes beyond that; if you study how people work, or are tasked to try to improve the effectiveness of workers, then reading this book is an imperative. Continue reading
Received an invitation to attend “COCOA 2010: Workshop on Coordination, Collaboration and Ad-hoc Processes” which will be held on Dec 6th in Palo Alto by a another silicon valley group studying how to support unpredictable processes. Continue reading
In the process field, we call them “Event Streams”. These are streams of records indicating specific things that happened at specific times. In the Social Software world, they are called “Activity Streams”. Continue reading
Thinking Matters 