At the Forrester Forum 2010: Max Pucher promises to discuss “the future of process management that is goal-oriented and focused on customer outcomes rather than a rigid flow paradigm.” Max was a contributor to the Mastering the Unpredictable book, so I was interested in finally getting his 30 minute focus on goal orientation. Continue reading
“…wake me up, when September ends.” – Greenday
Here is a list of posts and links related to BPM 2010 and other related things from the month of September (that I never got around to including until now…) Continue reading
Frank Michael Kraft wrote an interesting piece about “Mentoring in Knowledge Work” today. He builds a compelling case that mentoring will become a part of the workplace of knowledge workers, in a way that managers are a part of workplace today with more traditional routine work. Continue reading
The “Adaptive Case Management Mentor Camp” has just been announced. This will be a meeting of minds for people interested in learning effective techniques for using case management for knowledge work. It is right after the BPM 2010 conference, at the same venue, symbolically representing ACM as the next thing after BPM. Continue reading
Another question from Peter Schoop: “Is the Customer the Boss With Social BPM?” reflecting on the blog post by Doug Mow on “Is the Customer the Boss the Age of Social BPM?” I thought I would take this to the logical extreme: what if customers ran the processes instead of the vendors? Continue reading
The question posed was, “What does the passing of Google Wave mean for BPM and ACM”? When Wave was announced, I was personally very interested, and am sad to see its demise. I suspect however, that Wave has made its mark, and that mark will continue to influence design for many years to come — among those who understood what it was. Continue reading
Some say that ACM is just BPM except with unstructured processes. That is like saying starvation is like eating, except without any food.
While doing a review of the tweet-jam coverage, it hit me that many people want so much to categorize all work as being process oriented, that when they see work that does not fit that mold, they invoke something called an “unstructured process”. It is fine to talk about unstructured (or unpredictable processes) but you should not think that an unstructured process acts in any way like a structured one. Continue reading
We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15. I have already posted part 1 and part 2. Here is part 3. Continue reading
We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15. It is going to take me three posts to get this all in. See Part 1. This post contains part 2 which contains the bulk of the discussion of how ACM relates to BPM: is it different, and how? Continue reading
We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15. I have been on vacation since then, and only now getting around to writing about it. What a big task! In two hours 660 posts were made, many of them quite thought provoking. After eliminating the duplicate RT posts, it still came to over 6000 words. So it is going to take me three posts to get this all in. Here is part 1. Continue reading
Thinking Matters 