On A Role, Sticky or Otherwise

We talk about something called a “Role”.  We all know what it means — or do we?  There are a number of meanings to this term, and there is a kind of sleight-of-hand which is used to sometimes trick the unwary.  Here I expose some of that trickery.  Continue reading

No Model is a Good Model

During the presentations at the Workshop on Adaptive Case Management (ACM) on Monday, there was a growing question about the models: Not just how models should be constructed, but whether we should be using models at all. These ended up forming a major discussion at the end of the day, and even into the rest of the week, culminating with the final keynote questioning our obsession with models in BPM.  This is my take on the main positions in the debate. Continue reading

AdaptiveCM 2015 Workshop Summary

So much planning, so much anticipation, and now the 4th International Workshop on Adaptive Case Management and other non-workflow approaches to BPM is over after one marvelous day.  We had reserved some time at the end for a round table discussion, with some time in the morning to select topics.  The subject of ‘The Purpose and Value of Modeling for Knowledge Worker Support’ quickly emerged as the dominant concern, and ended up being the main discussion point.  Continue reading

Podcast about Robust BPM

Peter Schoof interviewed me last week on the subject of robust BPM. (Thanks Peter!)  This had been the basis of a talk I gave in Montreal at  the Workshop on Methodologies for Robustness Injection into Business Processes.  It is a quick 15 minute summary:

Robust BPM: Keith Swenson Explains How to Build Processes That Last

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Process Focus vs. System Architecture

Too much of a focus on the on the business process can cause a business solution to be poorly designed and problematic.  This is a story from several customers who followed the BPM methodology too well, and were blindsided by some nightmarish systems issues.  Too much process can be a real problem. Continue reading