Part of a process oriented approach to supporting work involves not only developing processes, but testing and simulating them. There has never been an adequate standard for simulation … until now described in this excellent article: Leading BPM Vendors Collaborate on Next-Gen Business Process Simulation Standard. Continue reading
In April, Michael Poulin made a proposal for something he calls “Purpose Case Management“. While I am not convinced that this idea represents a new category of technology, the discussion and analysis of the problem is well worth the read.
While scanning discussions of Case Management, I am seeing two distinct approaches. Those familiar with this blog already know of Adaptive Case Management (ACM). However, there is a different approach which meets an entirely different need. I call that approach Production Case Management (PCM) and let me explain the difference. Continue reading
By now you have all heard, BPM is dead. It was loved to death, smothered by good intentions. All the vendors claimed to have BPM — and more! The analysts would point to anything vaguely about people doing work, and proclaim it is “just another BPM.” And yet BPM wore so many faces that it was impossible for anyone to clearly identify it. Continue reading
I did a web presentation with Sandy Kemsley on the subject of “Crossing the Next Frontier of Business Process Management: Introducing Process Intelligence.” The webcast went well, and I really appreciated Sandy’s clear and accurate descriptions of how process mining works. It also touched on Fujitsu’s new Interstage Process Analytics product. Access the webcast and related things at the BPM For Agile Enterprise site. Continue reading
There is an interesting video “Your Storytelling Brain” from Cognitive Neuroscientist Michael Gazzaniga who talks about how we remember things. He describes a part of the brain called “the interpreter” which functions to organize memories into plausible stories. This is great most of the time, but causes a type of memory distortion that is gets in the way of designing appropriate business processes. Continue reading
The organizing committee for the BPM 2012 conference has accepted a proposal for the First International Workshop on Adaptive Case Management (ACM2012). It will be a half or full day workshop (depending on the quantity of papers accepted) on Sept 3, 2012 in Tallinn, Estonia. Continue reading
There is a lot of discussion about what ACM should be, often talking about what a “user” will want. But there are many kinds of users who have many differing needs. To break out of this trap, I don’t use the term “user”. I use the term “case manager” or “knowledge worker” and when I say this, think of something like “artist”. Like author Dan Pink says, knowledge workers are creative people like artists. Continue reading
A collection of notes about the Forrester BPM Forum, and the Forrester Content and Collaboration Forum in Boston Sept 22 & 23. Continue reading
The book “Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology” was released in June, and I became more enthusiastic the more I read. Here is my review of the chapters of this very timely book. Continue reading
Thinking Matters 