Late-Structured Processes

The term “unstructured” has always bothered me, because without structure you have randomness.  When knowledge workers get things done, it is not random in any way.  They accomplish things in a very structured way, it is just not possible to know ahead of time how it will be structured. Continue reading

Zero-code BPM Systems

The concept of “zero code” is the wish-fulfillment myth of the BPM industry.  Many advertisements will claim that the processes can be designed without any coding.  This complete hog-wash.  There is, however, a possibility for a zero-code system, but let’s imagine how that would have to work. Continue reading

Not an Agent, but a Personal Assistant

It seemed that most of the talks at BPMNext mentioned agents at some level — but the meanings varied.  After many discussions it seems that we might focus on a special type of agent we can call a “Personal Assistant” which has the potential to dramatically change large scale BPM, and here is why. Continue reading

A Scenario for Discussing Personal Assistants

There is an important role for a type of intelligent agent we might call a personal assistant.  What are personal assistants?  What new do they bring to mix?  What effect will they have?  This post explores the boundaries, and introduces a scenario which might be used to discuss the effect of agents. Continue reading

One Common Definition for BPM

Business Process Management (BPM) remains the subject with a thousand faces.  The lack of a well accepted definition is the single most harmful thing to the industry.  Among a hundred articles there will be dozens of differing definitions of BPM.  Without a single common understand of BPM, we can’t make a single conclusive statement about what BPM does or does not do, how you might or might not use it.  This post is the result of hundreds of hours of sorting, sifting, discussing, analyzing and crafting. Continue reading