Nature of Knowledge Work

I gave a talk last week at the conference on the subject of “The Nature of Knowledge Work” which happens also to be the first chapter of Mastering the Unpredictable.  I explore in depth what it is that makes knowledge work different from routine work.  I have converted that talk into a slide cast for your enjoyment 🙂 Continue reading

Launching “Mastering the Unpredictable”

This much anticipated day bring the launch of the book “Mastering the Unpredictable“.  I am at the event in Washington DC where we are having a small reception to officially launch the book.  I will use this post to fill in any details that I can about the book and what is in it.

Continue reading

Is BPM Dead?

Scott Francis writes an column saying “BPM is Doing Just Fine, Thankyou” saying that the rumors of BPM’s death are, as Mark Twain would put it: exaggerated.  There has been a lot of  interest and concern on this topic in recent weeks.

Before going too far, let me clearly state that BPM is not dead.  It is vibrant and continues growing. At the same time something else is happening we should all understand. Continue reading

Track on Adaptive Case Management at will be in Washington DC on April 14&15.  As the name implies, it is an event aimed at the public and public sector in helping to spread good information about process technologies.  What is entirely new this year is a track on Adaptive Case Management and the launch celebration for the book: “Mastering the Unpredictable“. Continue reading

For Each Blog: A Glossary

When I use a word it means just what I choose it to mean — neither more nor less.   – Humpty Dumpty in Lewis Carroll’s Through the Looking Glass

When we set out to write Mastering the Unpredictable, we faced a challenge familiar to all groups of people with strong opinions.  We had very very specific points to make, but often said the same thing different ways, Continue reading

Governance, Risk & Compliance Webinar

I have a small part in a webinar being presented tomorrow on Governance, Risk, and Compliance, and particularly how Open Pages has built a GRC solution on the Fujitsu Interstage BPM patform.  OpenPages is the leading provider of integrated risk management solutions for global companies.  Most of the webinar time will go to John Hagerty, Vice President of Research, Gartner who will talk about the need and benefit of risk management.   Here is the link:

Gaining Complete Visibility Across GRC Initiatives with BPM

Is the Checklist mightier than the Model?

Jacob Ukelson bring up some really interesting points in his new post on “Guidelines, Best Practices and Checklists – the Process Model for Unstructured Processes?“.  He starts by referencing an old article in The New Yorker by Atul Gawande on some research he did on checklists, and is apparently in a new book “The checklist manifesto : how to get things right“.

Atul Gawande expounds the virtues of the lowly checklist Continue reading

4 Process Trends & 1 Gap

So much buzz about a new emerging category of process technology.  Analysts and vendors alike are talking about it, using a variety of different names: Case Management, Unstructured Processes, Human Coordination Technology, Human Interaction Management, Smart Case Management, Dynamic Process, etc.  I helped lead a Thought Leader Summit meeting on this topic in November Continue reading

Interstage BPM Version 11 & Cloud

Fujitsu made a couple of press releases last week, announcing two things: a new release of Interstage BPM, Version 11, and our Cloud BPM offering.  This post just contains links to articles on the subject of these announcements.

While there are many small features in the Version 11 release, the two main ones are a significantly extended capabilities in Dynamic BPM and extended tenant management capabilities.  The latter feature helps to support the extended cloud BPM offering which includes a complete BPM design, development, and run-time capability which is free for small teams.