Process.gov will be in Washington DC on April 14&15. As the name implies, it is an event aimed at the public and public sector in helping to spread good information about process technologies. What is entirely new this year is a track on Adaptive Case Management and the launch celebration for the book: “Mastering the Unpredictable“. Continue reading
When I use a word it means just what I choose it to mean — neither more nor less. – Humpty Dumpty in Lewis Carroll’s Through the Looking Glass
When we set out to write Mastering the Unpredictable, we faced a challenge familiar to all groups of people with strong opinions. We had very very specific points to make, but often said the same thing different ways, Continue reading
Too many good topics today, so many mention and discuss “adaptive”, but not enough time to write more than a few words on each: Continue reading
I have had a number of discussions with Jean-Jacques Dubray about the nature of work, and particularly whether unpredictable work exists. Jean-Jacques is a luminary in the field, so I figured he has probably a well considered opinion on the subject, and I really wanted to understand what he meant. So I invited him to discuss this. Continue reading
Just links today
All of these reflect strongly on the idea that “Adaptive Case Management” is a strong trend for the future. We are getting closer to the release of “Mastering the Unpredictable“, and new book on this subject.
Jacob Ukelson bring up some really interesting points in his new post on “Guidelines, Best Practices and Checklists – the Process Model for Unstructured Processes?“. He starts by referencing an old article in The New Yorker by Atul Gawande on some research he did on checklists, and is apparently in a new book “The checklist manifesto : how to get things right“.
Atul Gawande expounds the virtues of the lowly checklist Continue reading
Next Wednesday, March 3rd, we will be giving a webinar on Adaptive Case Management. I have mentioned this subject a couple of times in recent posts, as new technology area. Advancements have provided ways to support increasingly sophisticated types of work. Initially, very simple work tasks with productivity software, advancing to more sophisticated work processes with workflow and BPM, but never before has there been wide adoption of of technology to support Knowledge Work. Continue reading
“Chasing the Rabbit” by Steven J Spear is a book about what he calls high velocity organizations. Velocity is equated with success because these companies have the agility to respond and capture business. It is not just speed. These organizations are able to capture quality.
I was interested because someone had told me this was the secret to highly reliable organizations. The book covers in detail the US Navy nuclear program which has 5700 reactor years of use without a single nuclear mishap. Continue reading
The Industrial Revolution brought about mass production of parts and products. The concept behind mass production is: break the job into a series of well defined components (interchangeable parts), and set up to produce those parts in large quantities to get economy of scale. Millions of identical parts can bring the price down of a completed product. The cost of setting up a factory is high, but is recouped through small savings multiplied by many instances.
Fredrick Winslow Taylor applied these mass production ideas to work and called it “Scientific Management“. Continue reading
So much buzz about a new emerging category of process technology. Analysts and vendors alike are talking about it, using a variety of different names: Case Management, Unstructured Processes, Human Coordination Technology, Human Interaction Management, Smart Case Management, Dynamic Process, etc. I helped lead a Thought Leader Summit meeting on this topic in November Continue reading
Thinking Matters 