One of the best examples of an ACM system, one that received a gold award in this year’s Excellence in ACM awards, was the system developed by Computas for the Norwegian Food Safety Authority. The focus of this post is on how they achieved true end-user agility in their process plans. Continue reading
Peter Schoof ran a discussion today on whether BPMN is compatible with ACM or not; this was the subject of my talk at the ACM workshop. I responded by giving the justification for this position from my talk and the subsequent discussion. Continue reading
A most interesting talk at BPMN2012 today was about case management, presented by Volker Gruhn on “Managing & Tracing the Traversals of Process Clounds with Templates, Agendas and Artifacts” from a short paper he did with his collegues from Essen: Marian Benner, Matthias Book, Tobias Brückmann, Thomas Richter and Sema Seyhan. They confirm all the design principles of ACM. Continue reading
Here is an article I wrote for Workforce Solutions Review, a well produced magazine from the International Association for Human Resource Information Management (IHRIM). It seems that there is some interest in Adaptive Case Management from a HR perspective — and for good reasons. When I get the details of the publication issue I will include that here. Meanwhile, this post outlines a vision for ACM and Human Resources & Management. Continue reading
Exactly one year ago, Fred Cummins published a blog post called “A Knowledge Worker Cockpit” which remains today one of the best descriptions of the kind of information system that an active knowledge worker needs to keep on top of unpredictable processes. Over the year I have started a couple of time to critique the article, and finally here it is. There is a lot to agree with, but a few things I would suggest differently. Continue reading
What is the role of two-dimensional process graphing for knowledge workers in Adaptive Case Management (ACM)? It is a given that an ACM system must support some form of process plan. This post explores how a knowledge worker might specify a process plan, what are the requirements on that means of specifying, and what technical training requirements exist for the workers who specify the processes. Continue reading
The First International Workshop on ACM has move through the process of selecting the papers to be presented, and the 2012 program has been published. We are happy to announce that there were enough high quality papers to make it a full-day workshop. Below, I have duplicated the program, along with some comments about each of the paper topics. Continue reading
In April, Michael Poulin made a proposal for something he calls “Purpose Case Management“. While I am not convinced that this idea represents a new category of technology, the discussion and analysis of the problem is well worth the read.
While scanning discussions of Case Management, I am seeing two distinct approaches. Those familiar with this blog already know of Adaptive Case Management (ACM). However, there is a different approach which meets an entirely different need. I call that approach Production Case Management (PCM) and let me explain the difference. Continue reading
By now you have all heard, BPM is dead. It was loved to death, smothered by good intentions. All the vendors claimed to have BPM — and more! The analysts would point to anything vaguely about people doing work, and proclaim it is “just another BPM.” And yet BPM wore so many faces that it was impossible for anyone to clearly identify it. Continue reading
Thinking Matters 