There is a lot of discussion about what ACM should be, often talking about what a “user” will want. But there are many kinds of users who have many differing needs. To break out of this trap, I don’t use the term “user”. I use the term “case manager” or “knowledge worker” and when I say this, think of something like “artist”. Like author Dan Pink says, knowledge workers are creative people like artists. Continue reading
Yesterday’s post was about workers will use personal clouds to organize their information, their personal devices, for both home and work life. This is a general trend I am seeing toward personal services in the Internet that represent a given person. Let me propose an even more radical idea, one of managing your projects out of such a personal cloud. Continue reading
Personal Cloud was the unusual subject of Frank Gillett’s talk at Forrester Forum this week. Traditional IT: prepare for something deeply disturbing, yet inevitable. It is important to understand this to see where Adaptive Case Management(ACM) will be going in the future. Look for a few related posts to come out soon. Continue reading
Craig Le Clair shared the stage this morning with Steven J Spear (author of the book “Chasing the Rabbit” and new book “The High-Velocity Edge“) to talk about complex business situations and how to support them. Continue reading
A quick review of a second article in Harvard Business Review this month on Complexity. This one is “Learning to Live with Complexity” by Gökçe Sargut and Rita Gunther McGrath. Continue reading
Just a quick note to bring your attention the September issue of Harvard Business Review, which is on complexity! Michael J. Mauboussin is interviewed in an article title “Embracing Complexity“. Continue reading
Michael Poulin made an excellent post called “Why business process is always structured?” which delves into the question of why people believe that work is predictable when often it is not. He compares ACM and BPM and the illusion that makes them appear the same. Continue reading
A very interesting post combines the idea of social CRM to communicate to customers, and Adaptive Case Management (ACM) for continual improvement within the enterprise, to for a compelling vision for the enterprise of the future. Continue reading
I run across all these great posts, and think about making pointers to them, but then time goes by…. Here are a collection of links from mid November till now: Continue reading
Received an invitation to attend “COCOA 2010: Workshop on Coordination, Collaboration and Ad-hoc Processes” which will be held on Dec 6th in Palo Alto by a another silicon valley group studying how to support unpredictable processes. Continue reading
Thinking Matters 