Case Managers are Artists

There is a lot of discussion about what ACM should be, often talking about what a “user” will want.  But there are many kinds of users who have many differing needs.  To break out of this trap, I don’t use the term “user”.  I use the term “case manager” or “knowledge worker” and when I say this, think of something like “artist”.   Like author Dan Pink says, knowledge workers are creative people like artists. Continue reading

Bring Your Own ACM to Work

Yesterday’s post was about workers will use personal clouds to organize their information, their personal devices, for both home and work life.   This is a general trend I am seeing toward personal services in the Internet that represent a given person.   Let me propose an even more radical idea, one of managing your projects out of such a personal cloud.  Continue reading

Bring Your Own Cloud to Work

Personal Cloud was the unusual subject of Frank Gillett’s talk at Forrester Forum this week.  Traditional IT: prepare for something deeply disturbing, yet inevitable.  It is important to understand this to see where Adaptive Case Management(ACM) will be going in the future.  Look for a few related posts to come out soon.  Continue reading

Structure is in the Eye of the Beholder

Michael Poulin made an excellent post called “Why business process is always structured?” which delves into the question of why people believe that work is predictable when often it is not.  He compares ACM and BPM and the illusion that makes them appear the same. Continue reading