There is a lot of discussion about what ACM should be, often talking about what a “user” will want. But there are many kinds of users who have many differing needs. To break out of this trap, I don’t use the term “user”. I use the term “case manager” or “knowledge worker” and when I say this, think of something like “artist”. Like author Dan Pink says, knowledge workers are creative people like artists. Continue reading
The book “Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology” was released in June, and I became more enthusiastic the more I read. Here is my review of the chapters of this very timely book. Continue reading
Anatoly Belychook asks the question: “is ACM a Paradigm or a Feature?” I could not resist responding because I like the post, and his logic is flawless, but it is based on false assumptions. I think there is a lesson here on why so many BPM experts feel the way he does. Continue reading
Michael Poulin made an excellent post called “Why business process is always structured?” which delves into the question of why people believe that work is predictable when often it is not. He compares ACM and BPM and the illusion that makes them appear the same. Continue reading
All this talk of “Social-BPM” there must be something on the other end of the spectrum. Does this mean that “traditional BPM” is anti-social? Well, it can be, and I had that experience this week. Continue reading
“…wake me up, when September ends.” – Greenday
Here is a list of posts and links related to BPM 2010 and other related things from the month of September (that I never got around to including until now…) Continue reading
Admittedly, a controversial title, but stay with me. In the end you will see that this is a natural outcome of BPM being successful, and not any kind of flaw. I discussed this concept with many people at the BPM 2010 conference. The response was often surprise.
It is really quite simple: Continue reading
I just sat through the BPM 2010 keynote speech given by Phil Gilbert which I thought was worth a quick note here.
He was asked to talk on the future of BPM, but clarified that he would really just focus on the the next decade with three main topics: Continue reading
Jim Sinur in his post BPMN for Business Professionals: Burn Baby Burn points strongly to the conclusion that BPMN is simply not suitable for business users. I am not surprised as this has been a topic of the case management crowd since March (see Is the Checklist mightier than the Model?). Continue reading
We all struggle with the zillions of different definitions of BPM fostering endless discussions to find the one true meaning for the term. In one such discussion, Thomas Olbrich, came up with an intriguing idea: what would be different if there was no BPM? Continue reading
Thinking Matters 