While Case Management has been a hot topic in the past year, there are various modifiers put in front of it: Advanced, Dynamic, and Adaptive. In this post I attempt to explain why “Adaptive” is the right concept and why that is so important. Continue reading
Craig Le Clair shared the stage this morning with Steven J Spear (author of the book “Chasing the Rabbit” and new book “The High-Velocity Edge“) to talk about complex business situations and how to support them. Continue reading
Just a quick note to bring your attention the September issue of Harvard Business Review, which is on complexity! Michael J. Mauboussin is interviewed in an article title “Embracing Complexity“. Continue reading
Many conversations on Adaptive Case Management follow a similar pattern: start by agreeing that (1) a context to associate all the information for a case is good, (2) there is a need to represent goals, (3) a need to assign tasks to people for notification /reminders, and finally (4) the suggestion that the case manager will need pre-defined process snippets to use in the case. The argument is very logical: why force the case manager to draw up the process every time when you could create the process snippets in advance, and at run time just use them. This logic is flawed and this long post is an attempt to explain exactly why. Continue reading
Anatoly Belychook asks the question: “is ACM a Paradigm or a Feature?” I could not resist responding because I like the post, and his logic is flawless, but it is based on false assumptions. I think there is a lesson here on why so many BPM experts feel the way he does. Continue reading
Written by Atul Gawande, this book outlines the power that a lowly checklist brings to “get things right”. The book is certainly an interesting read, but it goes beyond that; if you study how people work, or are tasked to try to improve the effectiveness of workers, then reading this book is an imperative. Continue reading
The “Adaptive Case Management Mentor Camp” has just been announced. This will be a meeting of minds for people interested in learning effective techniques for using case management for knowledge work. It is right after the BPM 2010 conference, at the same venue, symbolically representing ACM as the next thing after BPM. Continue reading
We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15. I have been on vacation since then, and only now getting around to writing about it. What a big task! In two hours 660 posts were made, many of them quite thought provoking. After eliminating the duplicate RT posts, it still came to over 6000 words. So it is going to take me three posts to get this all in. Here is part 1. Continue reading
Peter Schoof asked this question on his EBizQ forum this morning, and I thought I would copy my response here:
This question hinges on a clear understanding of traditional flow-chart oriented BPM for which there is some widespread confusion. Continue reading
A lot of talk about Social BPM recently but definitions vary widely. My post on “Who is Socializing in Social BPM?” shows that some see it as simply using social network features to accelerate traditional BPM (separation of thinkers and doers) while other (including myself) see the real benefit in how business is transformed by social software. Continue reading
Thinking Matters 