Here is an article I wrote for Workforce Solutions Review, a well produced magazine from the International Association for Human Resource Information Management (IHRIM). It seems that there is some interest in Adaptive Case Management from a HR perspective — and for good reasons. When I get the details of the publication issue I will include that here. Meanwhile, this post outlines a vision for ACM and Human Resources & Management. Continue reading
“Chasing the Rabbit” by Steven J Spear is a book about what he calls high velocity organizations. Velocity is equated with success because these companies have the agility to respond and capture business. It is not just speed. These organizations are able to capture quality.
I was interested because someone had told me this was the secret to highly reliable organizations. The book covers in detail the US Navy nuclear program which has 5700 reactor years of use without a single nuclear mishap. Continue reading