Process Analytics Webinar with Sandy Kemsley

I did a web presentation with Sandy Kemsley on the subject of Crossing the Next Frontier of Business Process Management: Introducing Process Intelligence.” The webcast went well, and I really appreciated Sandy’s clear and accurate descriptions of how process mining works.  It also touched on Fujitsu’s new Interstage Process Analytics product.  Access the webcast and related things at the BPM For Agile Enterprise site. Continue reading

BPMN vs. professionals, 2.0

Last week brought us a vigorous debate about the role of BPMN, where I took the controversial position that “BPMN 2.0 is no longer for Business Professionals“.  Adam Deane collected quotes from the major contributors.  Sandy Kemsley calls it “The Great BPMN Debate of 2010” and her post is a very fair summary of the debate, but missing one important aspect of it:  what is a typical “business professional” and what do they desire? Continue reading

ACM Tweet Jam Summary Part 2 of 3

We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15.  It is going to take me three posts to get this all in.  See Part 1. This post contains part 2 which contains the bulk of the discussion of how ACM relates to BPM: is it different, and how? Continue reading

ACM Tweet Jam Summary Part 1 of 3

We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15.  I have been on vacation since then, and only now getting around to writing about it. What a big task!  In two hours 660 posts were made, many of them quite thought provoking.  After eliminating the duplicate RT posts, it still came to over 6000 words.  So it is going to take me three posts to get this all in.  Here is part 1. Continue reading

Governance, Risk & Compliance Webinar

I have a small part in a webinar being presented tomorrow on Governance, Risk, and Compliance, and particularly how Open Pages has built a GRC solution on the Fujitsu Interstage BPM patform.  OpenPages is the leading provider of integrated risk management solutions for global companies.  Most of the webinar time will go to John Hagerty, Vice President of Research, Gartner who will talk about the need and benefit of risk management.   Here is the link:

Gaining Complete Visibility Across GRC Initiatives with BPM

It is All Taylor’s Fault

The Industrial Revolution brought about mass production of parts and products. The concept behind mass production is: break the job into a series of well defined components (interchangeable parts), and set up to produce those parts in large quantities to get economy of scale. Millions of identical parts can bring the price down of a completed product. The cost of setting up a factory is high, but is recouped through small savings multiplied by many instances.

Fredrick Winslow Taylor applied these mass production ideas to work and called it “Scientific Management“. Continue reading

4 Process Trends & 1 Gap

So much buzz about a new emerging category of process technology.  Analysts and vendors alike are talking about it, using a variety of different names: Case Management, Unstructured Processes, Human Coordination Technology, Human Interaction Management, Smart Case Management, Dynamic Process, etc.  I helped lead a Thought Leader Summit meeting on this topic in November Continue reading

What is Case Management?

So much discussion recently about Case Management, but do we really know what we mean?  Let me collect here some definitions, and then offer my own.  (You will find many of these ideas expanded in full in “When Thinking Matters in the Workplace“)

The Case Management Society of America, a health care oriented professional group, defines case management as: Continue reading