Tag Archives: Adaptive Case Management

Interview for Projects at Work

Posted on February 1, 2012 by

John R. D’Entremont interviewed me to put together an article called “Mastering the Unpredictable” on the Projects At Work website.  You have to register to read the entire article, but it is free, and John has done a nice job of … Continue reading →

Posted in Adaptive Case Management, Social Business, Social Network | Tagged , | 1 Comment

First International ACM Workshop

Posted on January 15, 2012 by

The organizing committee for the BPM 2012 conference has accepted a proposal for the First International Workshop on Adaptive Case Management  (ACM2012).  It will be a half or full day workshop (depending on the quantity of papers accepted) on Sept … Continue reading →

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2012 International ACM Awards

Posted on January 14, 2012 by

My first post of 2012 can not be delayed any further … so many things are commencing in the Adaptive Case Management world.  In this post I will cover the first of three important upcoming event you might want to … Continue reading →

Posted in Adaptive, Adaptive Case Management | Tagged , | 4 Comments

Flipping the Process Life Cycle

Posted on December 4, 2011 by

It is a simple idea, but one of those key differences that makes all the difference.  We all know the traditional process life cycle: design the process, automate it, measure performance, and cycle around to improve the design. Instead, we … Continue reading →

Posted in Adaptive, Adaptive Case Management, Social Network | Tagged , , , | 12 Comments

Case Managers are Artists

Posted on November 26, 2011 by

There is a lot of discussion about what ACM should be, often talking about what a “user” will want.  But there are many kinds of users who have many differing needs.  To break out of this trap, I don’t use … Continue reading →

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , | 6 Comments

Failure is Essential to Knowledge Work

Posted on October 24, 2011 by

Max Pucher made an excellent post on “The Value of Failure” touching on a theme I have seen echoed around a bit lately.  Knowledge work is not predictable.  A professional will learn to do the right thing in the right … Continue reading →

Posted in Adaptive, Adaptive Case Management, Social Business | Tagged , , , , , | 9 Comments

Bring Your Own ACM to Work

Posted on September 25, 2011 by

Yesterday’s post was about workers will use personal clouds to organize their information, their personal devices, for both home and work life.   This is a general trend I am seeing toward personal services in the Internet that represent a given … Continue reading →

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Bring Your Own Cloud to Work

Posted on September 24, 2011 by

Personal Cloud was the unusual subject of Frank Gillett’s talk at Forrester Forum this week.  Traditional IT: prepare for something deeply disturbing, yet inevitable.  It is important to understand this to see where Adaptive Case Management(ACM) will be going in … Continue reading →

Posted in Adaptive Case Management, Social Network | Tagged , , | 12 Comments

Untamed Processes at BPM Forum 2011

Posted on September 23, 2011 by

Craig Le Clair shared the stage this morning with Steven J Spear (author of the book “Chasing the Rabbit” and new book “The High-Velocity Edge“) to talk about complex business situations and how to support them.

Posted in Adaptive, Adaptive Case Management, Social Network | Tagged , , , , | 4 Comments

Social BPM – Book Review

Posted on September 8, 2011 by

The book “Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology” was released in June, and I became more enthusiastic the more I read.  Here is my review of the chapters of this very timely book.

Posted in Adaptive Case Management, BPM, Social Business, Social Network | Tagged , , , , , | 1 Comment