In the 4 and 1/2 years since “Mastering the Unpredictable” introduced the idea of Adaptive Case Management to the world, a growing group of people have struggled to define what it really means to make use of this new emerging trend. This new book “When Thinking Matters in the Workplace” takes it one step further — to outline what a manager needs to know, to lead a team of innovative knowledge workers, and how to put in place a system to best support them. Continue reading
Tag Archives: Adaptive Case Management
Five Ways ‘Planning Before Doing’ can be Bad
Before you do something, plan it. Figure out what you are going to do, and then do it. If you failed to succeed, then you didn’t plan well enough. Next time, do better planning. How many times have you heard these saying from traditional scientific management? They are so ingrained in our working behaviors, they seem beyond questioning. But there are some times when planning is a bad idea — and this point talks about 5 such situations. Continue reading
3 Innovative Approaches to Process Modeling
In a post titled “Business Etiquette Modeling” I made a plea for modeling business processes such that they naturally deform themselves as needed to accommodate changes. If we model a fixed process diagram, it is too fragile, and can be costly to manually maintain. While I was at the EDOC conference and the BPM conference, I saw three papers that introduce innovations which are not completely defined solutions, they represent solid research on steps in the right direction. Here is a quick summary of each. Continue reading
BPM2014 Keynote: Keith Swenson
I was honored to give the keynote on the second day of the BPM2014 conference, and promised to answer questions, so here are the slides and summary. Continue reading
Business Etiquette Modeling: a new paradigm for process
The AdaptiveCM 2014 workshop this past Monday provided a very interesting discussion of the state of the art in adaptive case management and other non-workflow oriented ways for supporting knowledge work. While there I presented, and we discussed, an intriguing new way to think about processes which I call “Business Etiquette Modelling” Continue reading
AdaptiveCM Workshop in Germany September 1
Things are shaping up for a really great workshop to spend a day talking about the latest research findings and possibilities for Adaptive Case Management. It will be September 1 in Ulm Germany. Continue reading
Open Source Adaptive Case Management
Interested in trying out Adaptive Case Management without a huge investment? Cognoscenti might be the option for you. This post contains most of the contents of a paper I will be presenting in Germany in September on the Cognoscenti open source system which I have used in demos at the last two BPMNext conferences. To anyone wanting to experiment with ACM capabilities, a free solution might be worth trying. Continue reading
Not an Agent, but a Personal Assistant
It seemed that most of the talks at BPMNext mentioned agents at some level — but the meanings varied. After many discussions it seems that we might focus on a special type of agent we can call a “Personal Assistant” which has the potential to dramatically change large scale BPM, and here is why. Continue reading
AdaptiveCM Events for 2014
2014 will be a bustling year for events around Adaptive Case Management, so get these on your calendar: Continue reading
Complex Behavior Emerges from Simple Rules
At TEDxZurich 2013 Nicolas Perony gave an excellent talk about complexity that has relevance in the collaboration technology field. He has some excellent examples of how complex systems differ from complicated, machine oriented system, as well as the risks of thinking of complex systems as if they were machines. Continue reading