Production Case Management vs. Adaptive Case Management

While scanning discussions of Case Management, I am seeing two distinct approaches.  Those familiar with this blog already know of Adaptive Case Management (ACM).  However, there is a different approach which meets an entirely different need.  I call that approach Production Case Management (PCM) and let me explain the difference. Continue reading

Seven Categories to Replace BPM

By now you have all heard, BPM is dead.  It was loved to death, smothered by good intentions.  All the vendors claimed to have BPM — and more!  The analysts would point to anything vaguely about people doing work, and proclaim it is “just another BPM.”  And yet BPM wore so many faces that it was impossible for anyone to clearly identify it. Continue reading

AIIM2102 Dion Hinchcliffe Keynote

Dion Hinchcliffe has been a luminary in the social technology space, however with this talk “Mobility First: New Opportunities” he has shifted into being an evangelist for mobile computing.  For a very good reason: the shift to mobile computing is the most dramatic technology transition in history.  Ever.   What follows are my notes from the talk. Continue reading

Cloud User’s Bill of Rights

Want users to use your cloud-based web site?  Follow these guidelines, so that users can sign up easily and use it.  Sadly, there are soooo many ways that web sites can do this wrong.  The result is a bewildering variety of inconsistent and sometimes incomprehensible mechanisms that unnecessarily annoy the very users you are trying to attract.  Continue reading

Process Analytics Webinar with Sandy Kemsley

I did a web presentation with Sandy Kemsley on the subject of Crossing the Next Frontier of Business Process Management: Introducing Process Intelligence.” The webcast went well, and I really appreciated Sandy’s clear and accurate descriptions of how process mining works.  It also touched on Fujitsu’s new Interstage Process Analytics product.  Access the webcast and related things at the BPM For Agile Enterprise site. Continue reading