For the record, I am not a big fan of the buzz term “Social BPM” but there is no denying that is capturing a lot of mind-share in recent weeks. Still, I am looking forward to the Social BPM TweetJam in tomorrow, on July 21, 11:45 Eastern time, and here is a refresher on recent posts on the topic. Continue reading
ACM is about “smarting up” the organization. When two businesses go into battle, the winner will be the one that can put the “most active brains on the front line”. Continue reading
Many conversations on Adaptive Case Management follow a similar pattern: start by agreeing that (1) a context to associate all the information for a case is good, (2) there is a need to represent goals, (3) a need to assign tasks to people for notification /reminders, and finally (4) the suggestion that the case manager will need pre-defined process snippets to use in the case. The argument is very logical: why force the case manager to draw up the process every time when you could create the process snippets in advance, and at run time just use them. This logic is flawed and this long post is an attempt to explain exactly why. Continue reading
In working with organizations on their processes, I consistently find that most people are truly surprised to find out how their process are necessarily complicated. Turning the question around, I started wondering “Why is it that we have the feeling that processes should be simple?” This belief is at the center of a key problem people have in process management. It represents a kind of blindness that keeps some from being successful in process management. For now, let me blame it all on Issac Newton. Continue reading
Who wants to go to Italy in June? There is a great opportunity to attend the Social Business Forum 2011 which is being held June 8 in Milan, Italy, where a number of thought leaders will be convening to discuss the latest in social business trends. Continue reading
Deloitte Center for the Edge has released a new white paper on “Social Software for Business Performance” (pdf) which offers some important and relevant advice to those attempting to adopt enterprise social software (ESS) in an organization. The advice applies equally to ACM. Continue reading
The Workflow Management Coalition (WfMC) has inaugurated a new Global Excellence Awards program for Adaptive Case Management case studies to to recognize and focus upon knowledge worker scenarios. Early-bird submissions Feb 18, commitment due March 9. What is it all about? Continue reading
It seems like a platitude to say that team effectiveness is intertwined with individual effectiveness, but there is a surprising amount of sentiment contrary to this. I explore this, and explore an exciting new product in this post. Continue reading
This is a review of the book “The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion” by John Hagel, John Seely Brown, and Lang Davison. Finally I find a book that speaks plainly about the dramatic change that we are going though, and how a fresh approach is needed to be successful. Continue reading
Had a discussion couple of posts ago about how to ensure that workers are productive and do the right things. Found a quote from Peter Drucker that goes right to the heart of the issue of what is needed to manage knowledge workers. Continue reading
Thinking Matters 