Q: When is it easier to ship a $600 electronic device across the country and back, than it is to change a field in a database?
A: When you are a phone company.
This is a true story, and one that perfectly illustrates how IT systems, when implemented, can actually make a company less flexible and less able to cope with unpredictable things. Information technology can actually make a company more fragile. Continue reading →
Yesterday Netflix announced a reversal: they are not going to split off a separate service named Qwickster. Some might view this as a flip-flop and a failure, but looking a bit deeper we see a quality that keeps Netflix at the top of their market: Agility. Continue reading →
A very interesting post combines the idea of social CRM to communicate to customers, and Adaptive Case Management (ACM) for continual improvement within the enterprise, to for a compelling vision for the enterprise of the future. Continue reading →
Today’s post is a parable about an unfortunate designer named Pablo who lives in an imaginary universe where physical (construction) projects are like software projects in our universe. Pablo is frustrated by helpers who don’t understand the principle of “Design for the User”. Continue reading →
All this talk of “Social-BPM” there must be something on the other end of the spectrum. Does this mean that “traditional BPM” is anti-social? Well, it can be, and I had that experience this week. Continue reading →
We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15. It is going to take me three posts to get this all in. See Part 1. This post contains part 2 which contains the bulk of the discussion of how ACM relates to BPM: is it different, and how?Continue reading →