How Technology causes Fragility

Q: When is it easier to ship a $600 electronic device across the country and back, than it is to change a field in a database?

A: When you are a phone company.

This is a true story, and one that perfectly illustrates how IT systems, when implemented, can actually make a company less flexible and less able to cope with unpredictable things.  Information technology can actually make a company more fragile. Continue reading

The Power of Pull: Just Win, Baby

This is a review of the book “The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion” by John Hagel, John Seely Brown, and Lang Davison.  Finally I find a book that speaks plainly about the dramatic change that we are going though, and how a fresh approach is needed to be successful. Continue reading

ACM Tweet Jam Summary Part 2 of 3

We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15.  It is going to take me three posts to get this all in.  See Part 1. This post contains part 2 which contains the bulk of the discussion of how ACM relates to BPM: is it different, and how? Continue reading