Tag Archives: Agile

Marriage of Social CRM and ACM

A very interesting post combines the idea of social CRM to communicate to customers, and Adaptive Case Management (ACM) for continual improvement within the enterprise, to for a compelling vision for the enterprise of the future. Advertisements

Posted in Adaptive Case Management, Social Business, Social Network | Tagged , , , | 2 Comments

Design, Usability, and Switches

Today’s post is a parable about an unfortunate designer named Pablo who lives in an imaginary universe where physical (construction) projects are like software projects in our universe.  Pablo is frustrated by helpers who don’t understand the principle of “Design … Continue reading

Posted in Software | Tagged , | 6 Comments

Anti-Social BPM

All this talk of “Social-BPM” there must be something on the other end of the spectrum.  Does this mean that “traditional BPM” is anti-social?  Well, it can be, and I had that experience this week.

Posted in Agile, BPM, Social Network, Workflow | Tagged , , , | 3 Comments

Q&A for a Software Architect

This morning I was interviewed about being a software architect from the point of view of the general public.  I have copied the questions and the (raw) answers here.

Posted in Agile, Software | Tagged , | 6 Comments

ACM Tweet Jam Summary Part 3 of 3

We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15.  I have already posted part 1 and part 2.  Here is part 3.

Posted in Adaptive, Adaptive Case Management, Agile, Social Network, Workflow | Tagged , , , , , , | 4 Comments

ACM Tweet Jam Summary Part 2 of 3

We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15.  It is going to take me three posts to get this all in.  See Part 1. This post contains part 2 which contains the bulk … Continue reading

Posted in Adaptive, Adaptive Case Management, Agile, Social Network, Workflow | Tagged , , , , , , , | 5 Comments

Improvising Processes

A post on a Japanese site about ACM got me think again about what it means to handle unpredictable situations. In Jazz and other genres of music, there is a tradition of improvisation.  That means, there is a section of … Continue reading

Posted in Adaptive Case Management, Agile | Tagged , , , | 5 Comments