A very interesting post combines the idea of social CRM to communicate to customers, and Adaptive Case Management (ACM) for continual improvement within the enterprise, to for a compelling vision for the enterprise of the future. Continue reading
Today’s post is a parable about an unfortunate designer named Pablo who lives in an imaginary universe where physical (construction) projects are like software projects in our universe. Pablo is frustrated by helpers who don’t understand the principle of “Design for the User”. Continue reading
All this talk of “Social-BPM” there must be something on the other end of the spectrum. Does this mean that “traditional BPM” is anti-social? Well, it can be, and I had that experience this week. Continue reading
This morning I was interviewed about being a software architect from the point of view of the general public. I have copied the questions and the (raw) answers here. Continue reading
A post on a Japanese site about ACM got me think again about what it means to handle unpredictable situations.
In Jazz and other genres of music, there is a tradition of improvisation. That means, there is a section of the piece, where a particular musician is expected to improvise a solo. Continue reading