Design, Usability, and Switches

Today’s post is a parable about an unfortunate designer named Pablo who lives in an imaginary universe where physical (construction) projects are like software projects in our universe.  Pablo is frustrated by helpers who don’t understand the principle of “Design for the User”.  Continue reading

ACM Tweet Jam Summary Part 2 of 3

We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15.  It is going to take me three posts to get this all in.  See Part 1. This post contains part 2 which contains the bulk of the discussion of how ACM relates to BPM: is it different, and how? Continue reading