Culture Trumps Technology

Peter Schooff asked another excellent question today: “Does Strategy always Trump Technology” when it comes to deploying and using a content management system / Enterprise 2.0 system?  This is a very good point, but it should be “culture,” not strategy, that does the trumping. Continue reading

Social Business Forum in Milan (2011)

Who wants to go to Italy in June?   There is a great opportunity to attend the Social Business Forum 2011 which is being held June 8 in Milan, Italy, where a number of thought leaders will be convening to discuss the latest in social business trends.   Continue reading

Good advice on social software adoption

Deloitte Center for the Edge has released a new white paper on “Social Software for Business Performance” (pdf) which offers some important and relevant advice to those attempting to adopt enterprise social software (ESS) in an organization.  The advice applies equally to ACM. Continue reading

Call for Papers: Knowledge Worker Scenarios

The Workflow Management Coalition (WfMC) has inaugurated a new Global Excellence Awards program for Adaptive Case Management case studies to to recognize and focus upon knowledge worker scenarios.  Early-bird submissions Feb 18, commitment due March 9.  What is it all about? Continue reading

Hyper-Social Organizations

This is a review of the new book by Francois Gossieaux and Ed Moran called The Hyper-Social Organization; Eclipse Your Competition By Leveraging Social Media.  This is not a technology book, but rather a good explanation of how consumers are changing due to prevalence of social technology, and what companies should do in order to thrive. Continue reading

Social Has No Future (Yet)

This provocative title simply means: In general, social software systems record what is happening now and in the past, but for the most part completely lack any representation of the future. Enterprise Social Software, or Social Business Software, will succeed only if it has some representation of goals or other future activities. Continue reading