Too many good topics today, so many mention and discuss “adaptive”, but not enough time to write more than a few words on each: Continue reading
The word for 3/31 is “adaptive”
6
Tag Archives: human process
Does Unpredictable Work Exist?
I have had a number of discussions with Jean-Jacques Dubray about the nature of work, and particularly whether unpredictable work exists. Jean-Jacques is a luminary in the field, so I figured he has probably a well considered opinion on the subject, and I really wanted to understand what he meant. So I invited him to discuss this. Continue reading
Is the Checklist mightier than the Model?
Jacob Ukelson bring up some really interesting points in his new post on “Guidelines, Best Practices and Checklists – the Process Model for Unstructured Processes?“. He starts by referencing an old article in The New Yorker by Atul Gawande on some research he did on checklists, and is apparently in a new book “The checklist manifesto : how to get things right“.
Atul Gawande expounds the virtues of the lowly checklist Continue reading
Chasing Rabbits with BPM
“Chasing the Rabbit” by Steven J Spear is a book about what he calls high velocity organizations. Velocity is equated with success because these companies have the agility to respond and capture business. It is not just speed. These organizations are able to capture quality.
I was interested because someone had told me this was the secret to highly reliable organizations. The book covers in detail the US Navy nuclear program which has 5700 reactor years of use without a single nuclear mishap. Continue reading
Human BPM vs. Case Management, Summit Nov 3
There might be three distinct kinds of process support necessary:
1) System Centric Processes
2) Human Centric Processes
3) Knowledge Worker Processes Continue reading
Representing Choice in a Process Diagram
A business process is compsed of activities. Are those activities of a computer (an automating diagram) or are those activities of people (a facilitating diagram)? There are places for both kinds of diagrams in making organizations run better, and BPMN is a notation designed to support both as well. To support facilitation diagrams well, there is one key thing that is missing: a way to denote a “choice“. Continue reading
Human Process: Trouble Ticket
With all the talk about “Human Facilitator Processes“; what actually does a real one look like? The best documented example of a human process is provided by the OMG known as the “Trouble Ticket” scenario.
98-02-09_original_scenario.pdf, also see 98-03-10-TroubleTicket_Nortel.pdf, and 98-07-13-TroubleTicket_Hitachi.pdf
This is a process to allow a software company to handle a customer support issue. Continue reading
A Methodology for Human Processes
In earlier posts I write about Human “Facilitator” Processes and BPMN & Methodology Agnosticism where I make the point that how you draw a process diagram depends largely on the methodology you use to define the process, as well as the underlying technology that you are going to use to implement the process. That begs the question then: what is the methodology for human processes? Continue reading
BPM Philosophy, not Technology
Found another interesting and thoughtful discussion of terminology: Workflow or Process Management. I like the six sided cube analogy, and I agree that BPM includes all those aspects. In this view again “workflow” is equated with the human dimension. The only critique I have of the post is: once you include all 6 facets, is there anything in the technical universe that is NOT BPM? Continue reading
Thinking Matters 