Tag Archives: human process

Is Management becoming Unnecessary?

Harold Jarche has a controversial slide cast this week titled “Subversive thoughts” which explores the relationship between the trends for supporting knowledge work, and the role of management as it is traditionally defined.

Posted in Adaptive, complexity | Tagged , , , , , , | 1 Comment

Slidecast on Antifragile Systems, Innovation, and Learning Organizations

Here is a slidecast version of the talk I gave at BPM Next in March.  In 14 minutes it explains the core ideas of antifragility and how learning organizations are antifragile.  Mixed in are some surprising details about adaptive systems. … Continue reading

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , , , , , , | 3 Comments

Can your processes get to be TOO good?

The goal of process management is to improve process.  Let’s say you are successful at putting in place a process improvement practice.  Can there be too much of a good thing?  Experts are saying that it can be.

Posted in Adaptive, Agile, BPM | Tagged , , , , , , | 8 Comments

How Technology causes Fragility

Q: When is it easier to ship a $600 electronic device across the country and back, than it is to change a field in a database? A: When you are a phone company. This is a true story, and one … Continue reading

Posted in Adaptive, Adaptive Case Management | Tagged , , , , , | 6 Comments

Post the Document on-line before Emailing it

If you are sending information to a group of people, you should FIRST post that information on-line, and THEN you should email everyone about it.  Today I experienced a classic violation of this guideline, and while the damage is not … Continue reading

Posted in Collaborative Planning, Social Business | Tagged , , , , | 3 Comments

Seven Categories to Replace BPM

By now you have all heard, BPM is dead.  It was loved to death, smothered by good intentions.  All the vendors claimed to have BPM — and more!  The analysts would point to anything vaguely about people doing work, and … Continue reading

Posted in Adaptive Case Management, BPM | Tagged , , , , | 14 Comments

Case Managers are Artists

There is a lot of discussion about what ACM should be, often talking about what a “user” will want.  But there are many kinds of users who have many differing needs.  To break out of this trap, I don’t use … Continue reading

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , | 6 Comments