In April, Michael Poulin made a proposal for something he calls “Purpose Case Management“. While I am not convinced that this idea represents a new category of technology, the discussion and analysis of the problem is well worth the read.
Yesterday Netflix announced a reversal: they are not going to split off a separate service named Qwickster. Some might view this as a flip-flop and a failure, but looking a bit deeper we see a quality that keeps Netflix at the top of their market: Agility. Continue reading
Many conversations on Adaptive Case Management follow a similar pattern: start by agreeing that (1) a context to associate all the information for a case is good, (2) there is a need to represent goals, (3) a need to assign tasks to people for notification /reminders, and finally (4) the suggestion that the case manager will need pre-defined process snippets to use in the case. The argument is very logical: why force the case manager to draw up the process every time when you could create the process snippets in advance, and at run time just use them. This logic is flawed and this long post is an attempt to explain exactly why. Continue reading
The Workflow Management Coalition (WfMC) has inaugurated a new Global Excellence Awards program for Adaptive Case Management case studies to to recognize and focus upon knowledge worker scenarios. Early-bird submissions Feb 18, commitment due March 9. What is it all about? Continue reading
Had a discussion couple of posts ago about how to ensure that workers are productive and do the right things. Found a quote from Peter Drucker that goes right to the heart of the issue of what is needed to manage knowledge workers. Continue reading
In the process field, we call them “Event Streams”. These are streams of records indicating specific things that happened at specific times. In the Social Software world, they are called “Activity Streams”. Continue reading
Frank Michael Kraft wrote an interesting piece about “Mentoring in Knowledge Work” today. He builds a compelling case that mentoring will become a part of the workplace of knowledge workers, in a way that managers are a part of workplace today with more traditional routine work. Continue reading
“Chasing the Rabbit” by Steven J Spear is a book about what he calls high velocity organizations. Velocity is equated with success because these companies have the agility to respond and capture business. It is not just speed. These organizations are able to capture quality.
I was interested because someone had told me this was the secret to highly reliable organizations. The book covers in detail the US Navy nuclear program which has 5700 reactor years of use without a single nuclear mishap. Continue reading
Thinking Matters 