Do Management Gurus Encourage Process Enforcement?

As part of the research for the last keynote I gave, I wanted to see how well known management gurus recommend supporting knowledge workers to be more effective.  What I found was surprising and well understood at the same time. Continue reading

Is Management becoming Unnecessary?

Harold Jarche has a controversial slide cast this week titled “Subversive thoughts” which explores the relationship between the trends for supporting knowledge work, and the role of management as it is traditionally defined. Continue reading

Are Flow-to-the-work Organizations right for Knowledge Workers?

There is an article in Harvard Business Review this month about how companies are beginning to organize knowledge workers in a new way.  The concept has been called a “flow-to-the-work organization” and it reflects a new way of thinking about how knowledge workers are held in relation to the company. Continue reading

Slidecast on Antifragile Systems, Innovation, and Learning Organizations

Here is a slidecast version of the talk I gave at BPM Next in March.  In 14 minutes it explains the core ideas of antifragility and how learning organizations are antifragile.  Mixed in are some surprising details about adaptive systems.  This presentation will help explain why a traditional model-and-automate approach is the wrong thing for an innovative, learning organization. Continue reading

Throw Away the Process Map, use Status Feedback Instead

For knowledge workers, automating the business process so that the system can “tell them what to do” is the entirely wrong focus for IT system support.  The focus of the system should instead be on presenting to knowledge workers the current status of the project, measured a couple of different ways.  The distinction is subtle, but important. Continue reading