Can your processes get to be TOO good?

Posted on May 21, 2013 by

The goal of process management is to improve process.  Let’s say you are successful at putting in place a process improvement practice.  Can there be too much of a good thing?  Experts are saying that it can be. Continue reading →

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Is Lisbon the place for Business Process Innovation?

Posted on May 16, 2013 by

Alberto Manuel pushed the boundaries of business process support in his new conference in Lisbon Portugal on April 18, 2013.  It was not the typical rehashing of “this standard, that formalism, see the life-cycle, marvel at the sophisticated architecture diagrams”. Instead, he set out to challenge the audience to think not about where we are today, but where this is all taking us, and what might it become. Continue reading →

Posted in Adaptive, Adaptive Case Management, BPM | 1 Comment

Is Micromanagement a necessary part of BPM?

Posted on May 1, 2013 by

This tidbit of advice (in a list among others) was sent around to managers at my company recently:

Stop micromanaging. Micromanagement is a sign of mistrust. You hired them for a reason. If you don’t trust they will get the job done then by all means, either find people who you think will, or leave them alone to do their jobs.

This is good advice for almost all teams, and certainly for knowledge workers.  But isn’t micromanagement exactly what BPM is all about?  Maybe, maybe not. Continue reading →

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“Pull” Systems are Antifragile

Posted on April 15, 2013 by

John Hagel wrote a good review of Nassim Taleb’s book “Antifragile“.    Hagel’s book “The Power of Pull” describes a shift in the world from push systems to pull systems.  The push system is the epitome of formalize, automated systems.  The kind of system that was designed by someone with what I call “enlightenment bias”.  They attempt to anticipate everything that might happen, and provide well considered options for it. Continue reading →

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BPMNext Notes

Posted on April 14, 2013 by

A collection of notes of presentations from bpmNEXT. Continue reading →

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Throw Away the Process Map, use Status Feedback Instead

Posted on March 19, 2013 by

For knowledge workers, automating the business process so that the system can “tell them what to do” is the entirely wrong focus for IT system support.  The focus of the system should instead be on presenting to knowledge workers the current status of the project, measured a couple of different ways.  The distinction is subtle, but important. Continue reading →

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Naive Intervention makes Poor Process Design

Posted on March 18, 2013 by

Continuing the pattern from my past few post on Antifragile concepts, today consider Naive Intervention, that idea assuming that simple model actually represents a complex system can lead to disastrously bad decisions. Continue reading →

Posted in Adaptive, Adaptive Case Management | Tagged , , , , , | 4 Comments