Case Management gets Personal for Healthcare

Posted on June 11, 2013 by

Providing care for a child with special needs, or an aging parent, can be a treadmill of challenges.  Often many family members are willing to help out, but are unable to coordinate effectively.  Introduced months ago in a post “ACM for Home Medical Caregivers” today I update this with more about how the technique of adaptive case management fits well with the challenge of coordinating care for a loved one. Continue reading →

Posted in Adaptive Case Management | Tagged , , , | Leave a comment

Seven Domains of Predictability

Posted on June 10, 2013 by

Looking at the spectrum of different process technologies, we can identify seven distinct categories, and we can organize them according to how predictable the problem is that they address.  Here is a detailed slidecast about each category. Continue reading →

Posted in Adaptive Case Management, Social Business | Tagged , | 6 Comments

Fujitsu Tech Symposium, 2013

Posted on June 5, 2013 by

I am attending the Fujitsu Labs of America Technology Symposium again, and today’s topic is one very dear to me: how clouds and ‘Ambient Intelligence’ can be distributed to transform the human experience.  Here is a summary of a couple of talks. Continue reading →

Posted in Cloud, Education | Tagged , , | Leave a comment

Slidecast on Antifragile Systems, Innovation, and Learning Organizations

Posted on June 1, 2013 by

Here is a slidecast version of the talk I gave at BPM Next in March.  In 14 minutes it explains the core ideas of antifragility and how learning organizations are antifragile.  Mixed in are some surprising details about adaptive systems.  This presentation will help explain why a traditional model-and-automate approach is the wrong thing for an innovative, learning organization. Continue reading →

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , , , , , , | Leave a comment

Can your processes get to be TOO good?

Posted on May 21, 2013 by

The goal of process management is to improve process.  Let’s say you are successful at putting in place a process improvement practice.  Can there be too much of a good thing?  Experts are saying that it can be. Continue reading →

Posted in Adaptive, Agile, BPM | Tagged , , , , , , | 6 Comments

Is Lisbon the place for Business Process Innovation?

Posted on May 16, 2013 by

Alberto Manuel pushed the boundaries of business process support in his new conference in Lisbon Portugal on April 18, 2013.  It was not the typical rehashing of “this standard, that formalism, see the life-cycle, marvel at the sophisticated architecture diagrams”. Instead, he set out to challenge the audience to think not about where we are today, but where this is all taking us, and what might it become. Continue reading →

Posted in Adaptive, Adaptive Case Management, BPM | 1 Comment

Is Micromanagement a necessary part of BPM?

Posted on May 1, 2013 by

This tidbit of advice (in a list among others) was sent around to managers at my company recently:

Stop micromanaging. Micromanagement is a sign of mistrust. You hired them for a reason. If you don’t trust they will get the job done then by all means, either find people who you think will, or leave them alone to do their jobs.

This is good advice for almost all teams, and certainly for knowledge workers.  But isn’t micromanagement exactly what BPM is all about?  Maybe, maybe not. Continue reading →

Posted in Adaptive, Adaptive Case Management | Tagged , , , | 2 Comments