Attachments Are Evil

Posted on February 20, 2012 by

Every day I get hundreds of email messages, and many of them have attached documents.  To everyone of them, I want to send the following reply message:  Thanks for Wasting Everyone’s Time. Continue reading →

Posted in Social Business, Social Network, Software | Tagged , , , , | 2 Comments

Interview for Projects at Work

Posted on February 1, 2012 by

John R. D’Entremont interviewed me to put together an article called “Mastering the Unpredictable” on the Projects At Work website.  You have to register to read the entire article, but it is free, and John has done a nice job of putting all the information together into a compelling article about the genesis of the book by the same title.  Below is some of the questions and answers that we exchanged. Continue reading →

Posted in Adaptive Case Management, Social Business, Social Network | Tagged , | 1 Comment

Storytelling derails Process Discovery

Posted on January 16, 2012 by

There is an interesting video “Your Storytelling Brain”  from Cognitive Neuroscientist Michael Gazzaniga who talks about how we remember things.  He describes a part of the brain called “the interpreter” which functions to organize memories into plausible stories.  This is great most of the time, but causes a type of memory distortion that is gets in the way of designing appropriate business processes. Continue reading →

Posted in BPM, Process Mining, Workflow | Tagged , | 6 Comments

First International ACM Workshop

Posted on January 15, 2012 by

The organizing committee for the BPM 2012 conference has accepted a proposal for the First International Workshop on Adaptive Case Management  (ACM2012).  It will be a half or full day workshop (depending on the quantity of papers accepted) on Sept 3, 2012 in Tallinn, Estonia.  Continue reading →

Posted in Adaptive Case Management, BPM | Tagged , , , | 1 Comment

2012 ACM Live Virtual Summit

Posted on January 15, 2012 by

Tom Koulopoulos of the Delphi Group is planning another Adaptive Case Management Virtual Summit for first week of June 2012.  This is the second of three significant ACM events planned for this coming year. Continue reading →

Posted in Adaptive Case Management | Tagged , , | 2 Comments

2012 International ACM Awards

Posted on January 14, 2012 by

My first post of 2012 can not be delayed any further … so many things are commencing in the Adaptive Case Management world.  In this post I will cover the first of three important upcoming event you might want to plan for: the 2nd Annual Adaptive Case Management Awards. Continue reading →

Posted in Adaptive, Adaptive Case Management | Tagged , | 4 Comments

Flipping the Process Life Cycle

Posted on December 4, 2011 by

It is a simple idea, but one of those key differences that makes all the difference.  We all know the traditional process life cycle: design the process, automate it, measure performance, and cycle around to improve the design. Instead, we should completely throw the old process life cycle.  Don’t design a process, but instead give people a tool they use to get work done.  Then, after the fact, we look and see what the process was. Continue reading →

Posted in Adaptive, Adaptive Case Management, Social Network | Tagged , , , | 12 Comments