Enhancing the Productivity of an Evolving Workforce

Posted on August 20, 2012 by kswenson

Here is an article I wrote for Workforce Solutions Review, a well produced magazine from the International Association for Human Resource Information Management (IHRIM). It seems that there is some interest in Adaptive Case Management from a HR perspective — and for good reasons. When I get the details of the publication issue I will include that here. Meanwhile, this post outlines a vision for ACM and Human Resources & Management. Continue reading →

Simulation Standards

Posted on August 13, 2012 by kswenson

Part of a process oriented approach to supporting work involves not only developing processes, but testing and simulating them. There has never been an adequate standard for simulation … until now described in this excellent article: Leading BPM Vendors Collaborate on Next-Gen Business Process Simulation Standard. Continue reading →

Critique of a Knowledge Worker Cockpit

Posted on July 24, 2012 by kswenson

Exactly one year ago, Fred Cummins published a blog post called “A Knowledge Worker Cockpit” which remains today one of the best descriptions of the kind of information system that an active knowledge worker needs to keep on top of unpredictable processes. Over the year I have started a couple of time to critique the article, and finally here it is. There is a lot to agree with, but a few things I would suggest differently. Continue reading →

BPMN is Incompatible with ACM

Posted on July 21, 2012 by kswenson

What is the role of two-dimensional process graphing for knowledge workers in Adaptive Case Management (ACM)? It is a given that an ACM system must support some form of process plan. This post explores how a knowledge worker might specify a process plan, what are the requirements on that means of specifying, and what technical training requirements exist for the workers who specify the processes. Continue reading →

ACM Workshop Program Finalized

Posted on July 19, 2012 by kswenson

The First International Workshop on ACM has move through the process of selecting the papers to be presented, and the 2012 program has been published. We are happy to announce that there were enough high quality papers to make it a full-day workshop. Below, I have duplicated the program, along with some comments about each of the paper topics. Continue reading →

ACM Workshop – Last Call

Posted on May 30, 2012 by kswenson

Due to requests, the deadline for submission of a position paper to the “1st International Workshop on ACM and other non-workflow approaches to BPM” has been extended for a week until June 4. Which means you have just a couple more days to submit a proposal for a discussion topic. Don’t miss out. Lots of good posts recently about ACM should provide a lot of good ideas for discussion. Hope to see you in Talinn in September!

Social Business: Identity and Reputation

Posted on May 30, 2012 by kswenson

Social Software is turning the idea of identity on it head. Actually this is a trend that has been happening for long time, but it is being thrust into the public consciousness by the desire now to bring social systems into the enterprise: ESS. It used to be that on the Internet nobody knows you are a dog), but that is changing. What they do know is your reputation, which becomes your identity. Continue reading →

ACM Awards Finalists

Posted on May 29, 2012 by kswenson

The WfMC announced the finalists in the 2012 Global Awards for Excellence in Adaptive Case Management. The actual awards will be announced and presented on June 6th at the ACM Live online event. If you are interested in how use cases were selected, I have included the criteria below that was used to measure each case. These criteria form a good guideline for what an ACM product should ultimately be able to do. Continue reading →

Thinking Matters

Empowering knowledge workers to be more efficient, adaptive, and effective.

Author Archives: kswenson