For the record, I am not a big fan of the buzz term “Social BPM” but there is no denying that is capturing a lot of mind-share in recent weeks. Still, I am looking forward to the Social BPM TweetJam in tomorrow, on July 21, 11:45 Eastern time, and here is a refresher on recent posts on the topic. Continue reading
ACM is about “smarting up” the organization. When two businesses go into battle, the winner will be the one that can put the “most active brains on the front line”. Continue reading
Many conversations on Adaptive Case Management follow a similar pattern: start by agreeing that (1) a context to associate all the information for a case is good, (2) there is a need to represent goals, (3) a need to assign tasks to people for notification /reminders, and finally (4) the suggestion that the case manager will need pre-defined process snippets to use in the case. The argument is very logical: why force the case manager to draw up the process every time when you could create the process snippets in advance, and at run time just use them. This logic is flawed and this long post is an attempt to explain exactly why. Continue reading
Fujitsu Labs has been in recent years putting on technical symposia on various topics, and this week they held one on the subject of Healthcare Technology Convergence Smart Consumers Meet Care Delivery of the Future. Held at the Computer history Museum in Mountain View, it was completely sold out. Continue reading
I encountered a cloud problem this week. A couple of years ago I would have said that I encountered a server hosting problem, but we must be fully buzz-word compliant. It seems there are two main kinds of clouds, but I am predicting one will disappear in the long run. Don’t say I didn’t warn you. Continue reading
In working with organizations on their processes, I consistently find that most people are truly surprised to find out how their process are necessarily complicated. Turning the question around, I started wondering “Why is it that we have the feeling that processes should be simple?” This belief is at the center of a key problem people have in process management. It represents a kind of blindness that keeps some from being successful in process management. For now, let me blame it all on Issac Newton. Continue reading
Peter Schooff asked another excellent question today: “Does Strategy always Trump Technology” when it comes to deploying and using a content management system / Enterprise 2.0 system? This is a very good point, but it should be “culture,” not strategy, that does the trumping. Continue reading
Who wants to go to Italy in June? There is a great opportunity to attend the Social Business Forum 2011 which is being held June 8 in Milan, Italy, where a number of thought leaders will be convening to discuss the latest in social business trends. Continue reading
I was using a site today that has a “security” procedure that is so poorly designed, that I thought it was worth discussion. When it comes to aspects of security, I believe it is a good idea to publicize wrong approaches widely, so that those implementing web sites will learn not to take that approach. Let this be a lesson. Continue reading
Andrew McAfee spoke today at the IDC Directions 11 event in San Jose as the closing keynote. It is the first time I have seen him speak live, and came away quite impressed. Below are my notes on his talk titled “The State of an Art.” Continue reading
Thinking Matters 