More products today claim to have Adaptive Case Management (ACM) capabilities. Do they have what it takes? Or are they simply just jumping on a bandwagon? It is a buyer-beware world. Apply the criteria presented in this post to a vendor’s product in order avoid dishonest representations. Continue reading
John R. D’Entremont interviewed me to put together an article called “Mastering the Unpredictable” on the Projects At Work website. You have to register to read the entire article, but it is free, and John has done a nice job of putting all the information together into a compelling article about the genesis of the book by the same title. Below is some of the questions and answers that we exchanged. Continue reading
The organizing committee for the BPM 2012 conference has accepted a proposal for the First International Workshop on Adaptive Case Management (ACM2012). It will be a half or full day workshop (depending on the quantity of papers accepted) on Sept 3, 2012 in Tallinn, Estonia. Continue reading
Tom Koulopoulos of the Delphi Group is planning another Adaptive Case Management Virtual Summit for first week of June 2012. This is the second of three significant ACM events planned for this coming year. Continue reading
My first post of 2012 can not be delayed any further … so many things are commencing in the Adaptive Case Management world. In this post I will cover the first of three important upcoming event you might want to plan for: the 2nd Annual Adaptive Case Management Awards. Continue reading
It is a simple idea, but one of those key differences that makes all the difference. We all know the traditional process life cycle: design the process, automate it, measure performance, and cycle around to improve the design. Instead, we should completely throw the old process life cycle. Don’t design a process, but instead give people a tool they use to get work done. Then, after the fact, we look and see what the process was. Continue reading
There is a lot of discussion about what ACM should be, often talking about what a “user” will want. But there are many kinds of users who have many differing needs. To break out of this trap, I don’t use the term “user”. I use the term “case manager” or “knowledge worker” and when I say this, think of something like “artist”. Like author Dan Pink says, knowledge workers are creative people like artists. Continue reading
While Case Management has been a hot topic in the past year, there are various modifiers put in front of it: Advanced, Dynamic, and Adaptive. In this post I attempt to explain why “Adaptive” is the right concept and why that is so important. Continue reading
My good friend and colleague Bruce Silver made a post recently on BPMN and Case Management positioning ACM as a kind of BPM. This is a mistake that many people make, and I thought it worth highlighting how this line of reasoning confuses rather than explains. Continue reading
Max Pucher made an excellent post on “The Value of Failure” touching on a theme I have seen echoed around a bit lately. Knowledge work is not predictable. A professional will learn to do the right thing in the right situation, but along the way there are going to be some mistakes they learn from. The key to surviving in the coming decade will be a culture that accepts failure as a path to success. Continue reading
Thinking Matters 