In working with organizations on their processes, I consistently find that most people are truly surprised to find out how their process are necessarily complicated.  Turning the question around, I started wondering “Why is it that we have the feeling that processes should be simple?”  This belief is at the center of a key problem people have in process management.  It represents a kind of blindness that keeps some from being successful in process management.  For now, let me blame it all on Issac Newton. Continue reading →