Managing Complexity was the topic for this year’s Global Peter Drucker Forum in Vienna a few weeks ago. Complexity overwhelms the old style of command and control management, but the followers of Drucker offer better alternatives. I wish could have attended, but I will have to be satisfied summarizing based on the writings of others. Continue reading
A couple of people alerted me to this announcement by SAP last Monday about their new capability to support work patterns because it parallels in many ways to the message about adaptive case management. Continue reading
I am attending the IBPMS Expo in Chicago this week, and first keynote was from Jim Sinur, who presented some of the ideas behind his new book (with Jim Odell and Peter Fingar) on distributed intelligent agent oriented BPM. I included some notes from his talk. Continue reading
I met with a Fujitsu executive last week, and we naturally got onto the topic of software development methodology. I presented my case that it is critical that programmers know the actual customer because 90% of all decisions that effect usability are made by the lowest programmer. He countered with a story from his own experience of how a race car mechanic and driver have to work as a team. Continue reading
The sign of our time is the amazing speed with which changes in the business world happen. This requires from the enterprises of today, and even more of the future to become agile, e.g. capable of adjusting themselves to changes in the surrounding world. Continue reading
The goal of process management is to improve process. Let’s say you are successful at putting in place a process improvement practice. Can there be too much of a good thing? Experts are saying that it can be. Continue reading
For knowledge workers, automating the business process so that the system can “tell them what to do” is the entirely wrong focus for IT system support. The focus of the system should instead be on presenting to knowledge workers the current status of the project, measured a couple of different ways. The distinction is subtle, but important. Continue reading
At the BPMNext conference in March, I am signed up to give a talk titled “Antifragile Systems for Innovation and Learning Organizations.” The term “antifragile” comes from Nassim Nicholas Taleb’s new book “Antifragile: Things That Gain From Disorder.” In this post I review the main concepts of the book. Continue reading
Yesterday Netflix announced a reversal: they are not going to split off a separate service named Qwickster. Some might view this as a flip-flop and a failure, but looking a bit deeper we see a quality that keeps Netflix at the top of their market: Agility. Continue reading
Just a quick post about an excellent article: “Social Business Doesn’t Mean What You Think It Does, Neither Does Enterprise 2.0” by Deb Lavoy arguing that these are not technological trends, but rather cultural trends. Continue reading
Thinking Matters 