I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace. I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not be automated, and it should be fairly easy to distinguish the two. But is it? Continue reading
IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker. Is this really something new, or just the natural progress of a all workers in today’s hyper connected world? Continue reading
This is a first impression review of Live Documents, a SaaS model document sharing platform. I discovered the service, signed up for a free account, and these are my notes on what it does. Continue reading
Before BPM came Goldratt and the Theory of Constraints in the 1980’s. This idea can be seen as the groundwork for most of the ‘process oriented’ thinking today. Continue reading
What is a Business Architecture and why is it important? My challenge was to define this in terms that can be understood by a non technical business executive. Continue reading
This session from the Global Peter Drucker Forum has a lot of gems about management in highly complex situation. Many good hints on leadership for knowledge workers. Continue reading
A couple of people alerted me to this announcement by SAP last Monday about their new capability to support work patterns because it parallels in many ways to the message about adaptive case management. Continue reading
Why not get rid of management entirely? That was the thesis of Doug Kirkpatrick’s talk at the Building Business Capability conference this week about the Morning Star Company, a company which has tried the radical approach of being entirely flat, and having no managers are all. Far from failing, they have become the largest company in their domain (tomato processing). In Dec 2011, Harvard Business Review called them the world’s most creatively managed company. Continue reading
Two webinars, an interview/podcast, and a number of relevant links — all in the past couple of weeks. Here are the links Continue reading
A new study from Oxford says that 47% of the jobs in America are at risk of automation. There is a lot of fear that a job automated is equivalent to a job eliminated. It is the same fear that fueled the Luddites, however history shows that fear to be misplaced then, as it is now. Automation drives a transformation of the workplace, not an elimination. Continue reading
Thinking Matters 