Things are shaping up for a really great workshop to spend a day talking about the latest research findings and possibilities for Adaptive Case Management. It will be September 1 in Ulm Germany. Continue reading
The term “unstructured” has always bothered me, because without structure you have randomness. When knowledge workers get things done, it is not random in any way. They accomplish things in a very structured way, it is just not possible to know ahead of time how it will be structured. Continue reading
Here are some notes from this years BPM & Case Management Summit in Washington DC. Continue reading
Interested in trying out Adaptive Case Management without a huge investment? Cognoscenti might be the option for you. This post contains most of the contents of a paper I will be presenting in Germany in September on the Cognoscenti open source system which I have used in demos at the last two BPMNext conferences. To anyone wanting to experiment with ACM capabilities, a free solution might be worth trying. Continue reading
The concept of “zero code” is the wish-fulfillment myth of the BPM industry. Many advertisements will claim that the processes can be designed without any coding. This complete hog-wash. There is, however, a possibility for a zero-code system, but let’s imagine how that would have to work. Continue reading
I regularly post about the advantages of using natural (as opposed to artificial) intelligence in the workplace. I also carefully say that there are two kinds of work: routine work that should be automated, and unpredictable work that should not be automated, and it should be fairly easy to distinguish the two. But is it? Continue reading
In the previous post, I introduced a scenario for discussing personal assistants. In this post, I explore how personal assistants are useful at a tool for connecting the primary care physician to the back care specialist. Continue reading
At TEDxZurich 2013 Nicolas Perony gave an excellent talk about complexity that has relevance in the collaboration technology field. He has some excellent examples of how complex systems differ from complicated, machine oriented system, as well as the risks of thinking of complex systems as if they were machines. Continue reading
Before BPM came Goldratt and the Theory of Constraints in the 1980’s. This idea can be seen as the groundwork for most of the ‘process oriented’ thinking today. Continue reading
This session from the Global Peter Drucker Forum has a lot of gems about management in highly complex situation. Many good hints on leadership for knowledge workers. Continue reading
Thinking Matters 