Tag Archives: knowledge work

How Relevant is the ‘Boundary Worker’ Idea?

IBM has suggested this new term, the Boundary Worker, as a middle point between a service worker and a knowledge worker.  Is this really something new, or just the natural progress of a all workers in today’s hyper connected world? … Continue reading

Posted in Knowledge Work, Social Business | Tagged , | 4 Comments

Emergence versus Entropy in Management

Julian Birkinshaw professor at the London Business School had an interesting article in Forbes a couple weeks ago titled “Managing Complexity: The Battle Between Emergence And Entropy” which comes close to, but falls just short of, making a good recommendation … Continue reading

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Applying Complexity Science to Management

This session from the Global Peter Drucker Forum has a lot of gems about management in highly complex situation.  Many good hints on leadership for knowledge workers.

Posted in Adaptive, complexity, Knowledge Work | Tagged , , , | 2 Comments

15 Key Lessons for Managing Complexity

Managing Complexity was the topic for this year’s Global Peter Drucker Forum in Vienna a few weeks ago.  Complexity overwhelms the old style of command and control management, but the followers of Drucker offer better alternatives.  I wish could have … Continue reading

Posted in Adaptive, Agile, complexity | Tagged , , , , , | 4 Comments

Absolutely Self-Managed Workers

Why not get rid of management entirely? That was the thesis of Doug Kirkpatrick’s talk at the Building Business Capability conference this week about the Morning Star Company, a company which has tried the radical approach of being entirely flat, … Continue reading

Posted in Adaptive, Adaptive Case Management, Knowledge Work | Tagged , , , , , | 12 Comments

Automation leads to Forgetting

What is the limit of automation?  We often think that automation is limited by the technical ability to construct the automation.  It is not surprising that automation decreases the ability for those people to do the same job manually.   … Continue reading

Posted in Adaptive, Adaptive Case Management, BPM | Tagged , , , , , | 1 Comment

Automation Elevating Workers, Not Eliminating

A new study from Oxford says that 47% of the jobs in America are at risk of automation.  There is a lot of fear that a job automated is equivalent to a job eliminated. It is the same fear that … Continue reading

Posted in Adaptive, Knowledge Work | Tagged , , , , | 7 Comments