While Case Management has been a hot topic in the past year, there are various modifiers put in front of it: Advanced, Dynamic, and Adaptive. In this post I attempt to explain why “Adaptive” is the right concept and why that is so important. Continue reading
My good friend and colleague Bruce Silver made a post recently on BPMN and Case Management positioning ACM as a kind of BPM. This is a mistake that many people make, and I thought it worth highlighting how this line of reasoning confuses rather than explains. Continue reading
Max Pucher made an excellent post on “The Value of Failure” touching on a theme I have seen echoed around a bit lately. Knowledge work is not predictable. A professional will learn to do the right thing in the right situation, but along the way there are going to be some mistakes they learn from. The key to surviving in the coming decade will be a culture that accepts failure as a path to success. Continue reading
Normally I would look for the best examples of coordination technology at the most advanced high tech companies in silicon valley. Doing so would miss one of the best deployments of coordination technology. Who would expect to find it in our public schools? Continue reading
This post is about secure internet protocols, and mainly about a bizarre phenomenon that prevents us from using SSL security in many situations where it would be useful. What is bizarre is that I don’t think anyone intends it, but there seems to be a natural reaction that leads to less secure systems. While some might attribute this cynically to element who want to make money, I don’t think that is the real driver in this case. Instead, it seems to be natural tendency toward the “security purist” who would rather be completely open and unprotected than to be partially safe. Continue reading
I am presenting a webinar today on Automated Process Discovery to the American Society for Quality, an organization for professionals around Lean, 6 Sigma, and other methods for improving quality. I will be talking about how Automated Process Discovery can help organization improve quality. Continue reading
Yesterday Netflix announced a reversal: they are not going to split off a separate service named Qwickster. Some might view this as a flip-flop and a failure, but looking a bit deeper we see a quality that keeps Netflix at the top of their market: Agility. Continue reading
A collection of notes about the Forrester BPM Forum, and the Forrester Content and Collaboration Forum in Boston Sept 22 & 23. Continue reading
Yesterday’s post was about workers will use personal clouds to organize their information, their personal devices, for both home and work life. This is a general trend I am seeing toward personal services in the Internet that represent a given person. Let me propose an even more radical idea, one of managing your projects out of such a personal cloud. Continue reading
Personal Cloud was the unusual subject of Frank Gillett’s talk at Forrester Forum this week. Traditional IT: prepare for something deeply disturbing, yet inevitable. It is important to understand this to see where Adaptive Case Management(ACM) will be going in the future. Look for a few related posts to come out soon. Continue reading
Thinking Matters 