At the Forrester Forum 2010: Max Pucher promises to discuss “the future of process management that is goal-oriented and focused on customer outcomes rather than a rigid flow paradigm.” Max was a contributor to the Mastering the Unpredictable book, so I was interested in finally getting his 30 minute focus on goal orientation. Continue reading
The “Adaptive Case Management Mentor Camp” has just been announced. This will be a meeting of minds for people interested in learning effective techniques for using case management for knowledge work. It is right after the BPM 2010 conference, at the same venue, symbolically representing ACM as the next thing after BPM. Continue reading
Another question from Peter Schoop: “Is the Customer the Boss With Social BPM?” reflecting on the blog post by Doug Mow on “Is the Customer the Boss the Age of Social BPM?” I thought I would take this to the logical extreme: what if customers ran the processes instead of the vendors? Continue reading
We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15. I have already posted part 1 and part 2. Here is part 3. Continue reading
We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15. It is going to take me three posts to get this all in. See Part 1. This post contains part 2 which contains the bulk of the discussion of how ACM relates to BPM: is it different, and how? Continue reading
We held a tweetjam on the subject of Adaptive Case Management (ACM) on July 15. I have been on vacation since then, and only now getting around to writing about it. What a big task! In two hours 660 posts were made, many of them quite thought provoking. After eliminating the duplicate RT posts, it still came to over 6000 words. So it is going to take me three posts to get this all in. Here is part 1. Continue reading
Back from Japan, recovering over the long weekend, starting to feel human again…..
John Mettraux (Processi) pulled off an amazing feat getting Japanese BPM enthusiasts to show up at an Italian bistro, braving certain language challenges, for a bit of discussion about Adaptive Case Management. A few people from Oracle, Fujitsu, The Japan BPM Association, and a number of independent BPM consultants with an eye toward tracking the future. Continue reading
A post on a Japanese site about ACM got me think again about what it means to handle unpredictable situations.
In Jazz and other genres of music, there is a tradition of improvisation. That means, there is a section of the piece, where a particular musician is expected to improvise a solo. Continue reading
Too many good topics today, so many mention and discuss “adaptive”, but not enough time to write more than a few words on each: Continue reading
Next Wednesday, March 3rd, we will be giving a webinar on Adaptive Case Management. I have mentioned this subject a couple of times in recent posts, as new technology area. Advancements have provided ways to support increasingly sophisticated types of work. Initially, very simple work tasks with productivity software, advancing to more sophisticated work processes with workflow and BPM, but never before has there been wide adoption of of technology to support Knowledge Work. Continue reading
Thinking Matters 