Tag Archives: Case Management

No Model is a Good Model

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During the presentations at the Workshop on Adaptive Case Management (ACM) on Monday, there was a growing question about the models: Not just how models should be constructed, but whether we should be using models at all. These ended up forming a major discussion at the end of the day, and even into the rest of the week, culminating with the final keynote questioning our obsession with models in BPM.  This is my take on the main positions in the debate. Continue reading →

AdaptiveCM 2015 Workshop Summary

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So much planning, so much anticipation, and now the 4th International Workshop on Adaptive Case Management and other non-workflow approaches to BPM is over after one marvelous day.  We had reserved some time at the end for a round table discussion, with some time in the morning to select topics.  The subject of ‘The Purpose and Value of Modeling for Knowledge Worker Support’ quickly emerged as the dominant concern, and ended up being the main discussion point.  Continue reading →

When Thinking Matters in the Workplace

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In the 4 and 1/2 years since “Mastering the Unpredictable” introduced the idea of Adaptive Case Management to the world, a growing group of people have struggled to define what it really means to make use of this new emerging trend.  This new book “When Thinking Matters in the Workplace” takes it one step further — to outline what a manager needs to know, to lead a team of innovative knowledge workers, and how to put in place a system to best support them. Continue reading →

Business Etiquette Modeling: a new paradigm for process

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The AdaptiveCM 2014 workshop this past Monday provided a very interesting discussion of the state of the art in adaptive case management and other non-workflow oriented ways for supporting knowledge work. While there I presented, and we discussed, an intriguing new way to think about processes which I call “Business Etiquette Modelling” Continue reading →

Slidecast on Antifragile Systems, Innovation, and Learning Organizations

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Here is a slidecast version of the talk I gave at BPM Next in March.  In 14 minutes it explains the core ideas of antifragility and how learning organizations are antifragile.  Mixed in are some surprising details about adaptive systems.  This presentation will help explain why a traditional model-and-automate approach is the wrong thing for an innovative, learning organization. Continue reading →