A couple of people alerted me to this announcement by SAP last Monday about their new capability to support work patterns because it parallels in many ways to the message about adaptive case management. Continue reading
Rob England published this book “Plus! The Standard+Case Approach: See Service Response in a New Light” earlier this year in New Zealand. He sent me a copy, and I want to say he makes some very good points. Continue reading
Why not get rid of management entirely? That was the thesis of Doug Kirkpatrick’s talk at the Building Business Capability conference this week about the Morning Star Company, a company which has tried the radical approach of being entirely flat, and having no managers are all. Far from failing, they have become the largest company in their domain (tomato processing). In Dec 2011, Harvard Business Review called them the world’s most creatively managed company. Continue reading
I am constantly amaze that there are people, actively engaged in high tech business who regularly and repeatedly shoot their marketing efforts in the foot because they don’t understand the concept of “permalink”. I am talking about people who are experts in high technology. Yet they just don’t grok the web. Don’t let this happen to you. Continue reading
Two webinars, an interview/podcast, and a number of relevant links — all in the past couple of weeks. Here are the links Continue reading
What is the limit of automation? We often think that automation is limited by the technical ability to construct the automation. It is not surprising that automation decreases the ability for those people to do the same job manually. Is there then a point that we should avoid automation in order to retain viable knowledge workers? Continue reading
After installing Windows, I always disable all of the auto-run features on all of the drives. This one action alone will protect you from half of the malware out there. Continue reading
A new study from Oxford says that 47% of the jobs in America are at risk of automation. There is a lot of fear that a job automated is equivalent to a job eliminated. It is the same fear that fueled the Luddites, however history shows that fear to be misplaced then, as it is now. Automation drives a transformation of the workplace, not an elimination. Continue reading
As part of the research for the last keynote I gave, I wanted to see how well known management gurus recommend supporting knowledge workers to be more effective. What I found was surprising and well understood at the same time. Continue reading
Harold Jarche has a controversial slide cast this week titled “Subversive thoughts” which explores the relationship between the trends for supporting knowledge work, and the role of management as it is traditionally defined. Continue reading
Thinking Matters 